Receptionist-Primary Care Navigator

NHS; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in London is seeking a front of house team member to manage patient queries and appointment requests. The ideal candidate will have strong communication skills and PC proficiency, with the opportunity for training in practice systems. This is a full-time, permanent role at a supportive medical center focusing on patient care and administrative efficiency.

Qualifications

• Experience in reception or customer care is essential.
• Ability to communicate effectively both verbally and in writing.
• Proficiency in using basic Word and email.

Responsibilities

• Respond to patient queries and manage appointment requests.
• Maintain patient records and confidentiality.
• Utilize information systems to support workflow processes.

Skills

Reception experience

Excellent communication skills

PC skills

Job description

Job Summary

The role is that of a front of house team member.

• Reception or customer care experience is essential
• The person must be an excellent communicator both spoken and written
• Must have PC skills and be able to use basic Word, Excel and e-mail
• Must be able to work within processes/procedures

Main duties

• Responding to patient queries and liaising with the wider primary care team.
• Managing appointment requests and signposting patients to our range of services and generally dealing with all front of house requests.
• Maintaining patient records and maintaining patient confidentiality.
• Utilising other information systems to support efficient workflow processes.
• Emailing, scanning and coding clinical correspondence. Processing prescription requests in a timely manner.
• Supporting patients to health promotion and recalls and recalls campaigns.
• Encouraging uptake of our digital tools to support patient self-care, e.g. eConsults, Ask First, NHS Digital App.
• Taking part in all mandatory training, annual appraisal and continued education, learning and development.
• The ability to communicate with a wide range of people in a kind, professional and caring way.
• Work effectively with colleagues as part of a team.
• A willingness to learn and progress with a can do attitude.
• Previous experience of working in the NHS is welcome but not essential.
• Effective IT skills are an advantage.
• While knowledge of GP practice systems is desirable, training will be available.

About Us

The Medical Centre (Islington-London) seeks a keen and enthusiastic primary care navigator. We are committed to delivering a high quality service to our 6,500 patients with a focus on continuity of care through personal patient lists. The Practice has a friendly and loyal compliment of staff consisting of 2 GP Partners, 2 Salaried GP, 1 Practice Nurse and a Physician Associate and pharmacists with an experienced and supportive managerial and administrative team. The Practice is a high achieving QOF Practice working on Emis. The practice offers excellent career PROSPECTS for the right candidate to join our hard working team.

Details

Date posted: 11 September 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Full-time

Reference number: A3484-25-0000

Job locations: 140 Holloway Road, Islington, N7 8DD

Job Description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels.

• Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
• New Patient Registrations management
• Processing and distributing incoming mail
• Taking messages, tasks and passing on information
• Filing and retrieving paperwork, Lloyd George Files, registration data
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from clinicians, management, patients, other team members and associated healthcare agencies and providers
• Managing requests for information, and providing updated administrative details with regards care navigating
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Dealing with patients queries and questions to solve issues and thus supporting the clinical team

Information Governance and Safeguarding

• To work with the practice clinical leads, the Designated Nurses and Doctors, and allied health care professionals to ensure the statutory duties implemented for our practice population.
• Liaise with professional leads from other agencies, to support registrations activities necessary to ensure that general practices meet their responsibilities.
• Work in partnership with the clinical leads and the ICB team and provide advice and support to GPs and their staff in relation to registrations management.
• Work in partnership with the clinical leads and the PCN/ICB team and provide advice and support to GPs and their staff in relation to registrations management.
• Work with the practice leads administratively in dealing with daily reception tasks to provide support to the team and to promote good practice.
• Support the practice and the staff in developing robust monitoring systems and practice/audits to ensure the registrations process is robust and fit for purpose.
• Contribute to the development of the local best practice Health standards
• Contribute to communication and disseminating relevant updated information regarding the registrations management process within General Practice.

Person Specification

Experience

Essential

• Reception or customer care experience is essential. The person must be an excellent communicator both spoken and written. Must have PC skills and be able to use basic Word, and e-mail. Must be able to work within processes/procedures.

Desirable

• Experience of working in primary care. Experience of working in a GP practice.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

The Medical Centre
140 Holloway Road
Islington
N7 8DD

Employer's website: https://www.themedicalcentreislington.co.uk/