Receptionist / Patient Healthcare Navigator (Permanent)

Omnes Healthcare; Greater Lincolnshire; On-site; GBP 24,000; Full time

Job summary

A growing healthcare organization in Greater Lincolnshire is seeking an enthusiastic Receptionist/Patient Healthcare Navigator to join their team. This role involves providing high-quality administration services, being the first point of contact for patients, and supporting clinical teams to enhance patient care. The ideal candidate will have experience in clerical roles and a strong customer service background. Benefits include a competitive salary, 25 days of holiday, and various healthcare schemes, making this a fulfilling position for someone eager to impact lives positively.

Benefits

25 days holiday plus bank holidays

Clinical progression

NHS discount & support schemes

Life insurance 3x salary

Extra day off to celebrate your birthday

Qualifications

• Experience of clerical and administrative work.
• Clear thinking and an analytical approach.
• Able to work as part of a team and promote good team spirit.
• Motivated and able to work independently.

Responsibilities

• Provide high-quality and efficient administration service.
• Be the first point of contact for all patients.
• Support clinical and management teams to deliver patient care.

Skills

Clerical and administrative work

Clear thinking and analytical approach

Teamwork promotion

Sensitivity and assertiveness

Client-facing customer service experience

Motivation and independence

Job description

Job Details

• Receptionist / Patient Healthcare Navigator
• £23,809 per annum
• Full Time - 37.5 hours per week

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and responsible for providing a high‑quality and efficient administration service, including inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all patients, and you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide essential support to the clinical and management teams, enabling them to deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for someone who really wants to have an impact on people’s lives, to join a supportive and patient‑committed team.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and an analytical approach
• Able to work as part of a team and promote good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client‑facing customer service position
• Motivated and able to work independently

Who We Are

Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward‑thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience.

Benefits

• 25 days holiday plus bank holidays
• Excellent work/life balance
• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice
• NHS discount & support schemes
• Employee assistance programme
• Sick pay
• Enhanced maternity and paternity leave
• Salary sacrifice electric car scheme
• Life insurance 3x salary
• Healthcare cash plan
• Cycle to work scheme
• Charitable giving scheme
• Extra day off to celebrate your birthday
• Occupational health support

Omnes Healthcare is an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.