Receptionist - Hotel

Merlin Entertainments Group; Sandford Hill; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading entertainment company is seeking a Receptionist for the Hotels at the Alton Towers Resort in Sandford Hill, England. This crucial customer-facing role involves managing guest check-ins and ensuring a positive first impression. Responsibilities include handling guest issues and cash management. The position requires flexible shift patterns including early and late shifts, with a pay range of GBP £7.55 to £12.21 per hour and various employee benefits including a Merlin Magic Pass.

Benefits

20 free tickets to Merlin attractions

40% discount off LEGO

25% discount in retail shops and restaurants

Access to various discounts on retailers

Ongoing training and development opportunities

Qualifications

• Ability to handle guest issues proactively.
• Excellent communication skills to create positive impressions.
• Experience in a customer-facing role is desirable.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Address any guest issues with prompt solutions.
• Handle cash and key management responsibly.

Skills

Customer service

Cash handling

Team collaboration

Job description

What you'll bring to the team

We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!

Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's the guests' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.

This role involves working a variety of shift patterns.

Early shift pattern: 7:00 AM to 3:00 PM

Late shift pattern: 14.30pm to 10.30pm

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.