Receptionist / Host

Sytner Group; Coventry; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading automotive group in Coventry is looking for a Saturday Receptionist/Host to provide exceptional customer service. The ideal candidate will warmly welcome customers, manage their showroom experience, and handle incoming calls efficiently. Prior customer service experience in a retail setting is required. This position offers a chance to be part of a dynamic team and contribute to a prestigious brand.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Qualifications

• Prior customer service experience in a retail environment is required.
• Excellent communication skills to manage phone calls efficiently.
• Ability to anticipate customer needs and deliver a personalized experience.

Responsibilities

• Welcome customers and manage their experience in the showroom.
• Direct customers to the correct department and offer refreshments.
• Manage incoming calls and ensure efficient transfers.

Skills

Customer service experience

Proactive communication

Organisational skills

Attention to detail

Job description

About The Role

Sytner Jaguar Land Rover Coventry is looking for a friendly and enthusiastic Saturday Receptionist/Host to join our fantastic Welcome team. As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Jaguar Land Rover. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests – a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service. To provide the best service to our customers we’ll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail. When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on recognising talent and building careers, with our colleagues recently scoring Sytner Group an outstanding 89% on our colleague engagement survey. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Location
Sytner Land Rover Coventry
Birmingham Road, Allesley, Coventry, West Midlands, United Kingdom, CV5 9GY