Receptionist - Fixed Term Contract

The QHotels Collection; Cambourne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group in Cambourne is seeking a customer-focused individual for a fixed-term role. You will be the first contact for guests, managing check-ins, payments, and general inquiries to ensure an outstanding experience. The ideal candidate will have a passion for customer service, conflict resolution skills, and the ability to work under pressure. Join us in a dynamic environment where your contributions will enhance guest satisfaction and support our commitment to diversity and inclusion.

Benefits

Free health club membership

Discounts across hotels

Support with training

Employee Assistance Program

Free parking

Qualifications

• Experience in a customer-facing role.
• Ability to handle guest enquiries and complaints professionally.
• Capability to multi-task effectively.

Responsibilities

• Greet guests and assign rooms upon arrival.
• Handle payments and administrative duties.
• Ensure guest satisfaction throughout their stay.

Skills

Customer service passion

Conflict resolution

Ability to work under pressure

Strong time management

Organisational skills

Job description

Do you thrive on delivering outstanding customer service? Are you a natural people person? ***Fixed term contract***

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customerservice
• Have worked in a customer facingrole
• Conflict resolutionexperience
• Ability to work underpressure and multi-task
• Strong time management andorganisational skills

Curious to find out more?

Cambridge Belfry Hotel & Spa is located in Cambourne, 7 miles from Cambridge and is a 4*, 120-bedroom property. Our hotel has The Bridge restaurant and the Lounge bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.