Receptionist ( Day and Night shifts)

Crimson Hotels Group; Colnbrook; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in Colnbrook is seeking a Receptionist to provide outstanding customer service and ensure a memorable experience for guests. You will be responsible for welcoming guests, managing check-ins, and resolving any complaints. Ideal candidates will have excellent communication skills, confidence with technology, and a background in hospitality. Join us to grow in a supportive and inclusive work environment.

Benefits

Discounted stays around the world

Free meal on duty + unlimited hot drinks

Paid day off for your Birthday

Health Benefit schemes

Learning and development opportunities

Qualifications

• Previous experience in hospitality or customer-facing roles.
• Ability to work in a fast-paced environment.
• Demonstrate values through teamwork and customer service.

Responsibilities

• Welcome and check in guests accurately.
• Assist guests with their needs and answer phone calls.
• Resolve guest complaints professionally and timely.

Skills

Outstanding customer service

Excellent communication skills

Confidence using technology

Organizational skills

Job description

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels

We believe great people deserve great perks:

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London – Heathrow T5 which is a 300-room hotel- perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What your day will look like?

You’ll start your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day, you’ll assist guests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations. You’ll also play a key role in resolving guest complaints in a professional and timely manner, helping to ensure a smooth and enjoyable experience for all.

What You’ll Bring?

We’re looking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You’ll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you’ll have previous experience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

Ready to join us? Apply now and let’s grow together.