Receptionist - Cromer Hospital | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Cromer; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS Trust in Cromer is looking for a dedicated Receptionist to provide exceptional support within the Outpatients Department. You will manage appointments, ensure patient well-being, and communicate effectively with patients and staff. The ideal candidate will possess strong organizational skills and experience in a healthcare setting. This role promotes a compassionate approach to patient care, making it essential for candidates to align with the Trust's values.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Salary Sacrifice schemes

Qualifications

• Demonstrable ability to communicate well with patients and staff.
• Strong organizational and multitasking abilities.
• Experience in a fast-paced healthcare environment is preferred.

Responsibilities

• Provide a high-quality reception service in the Outpatients Department.
• Prioritize and arrange appointments effectively.
• Maintain patient safety in the waiting area.

Skills

Communication skills

Organizational skills

Customer service

Attention to detail

Education

Experience in a reception/admin role

Job description

Overview

Do you have a desire to work with patients and support the delivery of a high quality, safe and compassionate healthcare service at Cromer Hospital.

Come and join our team of receptionists who work across the Cromer Hospital site, providing support to our many patients who visit the Hospital for outpatients’ appointments, treatment and procedures.

Working alongside other admin team members and a range of clinical staff you will support patients in receiving the best experience possible at Cromer Hospital, ensuring patients are treated with kindness, respect and dignity.

Cromer Hospital is part of the NNUH Trust and delivers a wide range of services, including specialist eye procedures and cancer care.

The post holder will provide a high-quality reception and support service within the Outpatients Department, and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust. To provide a support service to the technical staff, a versatile approach is essential and the ability to cope with many different tasks simultaneously is a prerequisite of this post.

The Receptionist is responsible for ensuring the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of ‘real time data entry’. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Responsibilities

• To provide a support service to the technical, secretarial, medical and nursing department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co‑ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well‑being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• To maintain a record of the transfer of notes to and from the department.
• To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
• To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X‑rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.
• To ensure notes are prepared correctly for clinic with a front sheet and set of labels in each set. Ensure each set of case notes and X‑Rays are tracked into the department.
• To cancel and re‑book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.

Application Notes

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Friday 5 Dec 2025.