Receptionist (CAT 2 Ophthalmology)

The Royal Berkshire; Reading; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare provider in the UK is seeking a full-time Band 2 Receptionist for their Ophthalmology department. The successful candidate will have strong customer service skills, welcoming patients and preparing files for clinic appointments. This role includes shifts and occasional weekend work. Join a dedicated team committed to providing excellent patient experiences.

Qualifications

• Strong customer service skills.
• Willingness to multi-task under busy conditions.

Responsibilities

• Welcoming patients into the departments.
• Preparing patient files for clinic appointments.
• Being the first point of call for patients.
• Arranging follow-up appointments for patients.

Skills

Customer service skills

Ability to multi-task

Job description

Overview

Band 2 Receptionist (CAT 2 Ophthalmology)

This is a full-time post for 37.5 hours per week. The post will include working shifts between 8am and 8pm and weekend work. The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate, is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams. The team is committed to providing our colleagues with a positive experience, assisting them to build fulfilling and rewarding careers.

Responsibilities

• Welcoming patients into the departments.
• Preparing patient files for clinic appointments.
• Being the first point of call for patients attending Clinic or Eye Casualty.
• Arranging follow-up appointments for patients before they leave the department.

Qualifications / Requirements

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

About Reading and the Trust

Reading sits on the river Thames and is served by road and rail links to London, Oxford and Southampton. The area offers leisure and shopping facilities, a thriving cultural scene, and family-friendly amenities. The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our CARE values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be. You can join our dedicated and talented staff to help make this happen.

How to apply / Contact

For further details or informal visits, contact:
Name: Haroon Amin
Job title: Deputy Patient Pathway Manager
Email: [e-mail]
Telephone: [phone]
Haroon Amin (Deputy Patient Pathway Manager) [e-mail]
Dianne Caskie (Patient Pathway Manager) [e-mail]