Receptionist / Care Navigator

NHS; West Midlands Combined Authority; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare practice in Worcestershire is seeking a motivated Receptionist / Care Navigator to enhance their team. The ideal candidate will provide exceptional customer support, assist in triaging patients, and use various IT systems. The role offers flexible hours and full NHS pension rights. Essential qualifications include GCSEs in English and Maths.

Benefits

Permanent position

Flexible hours

Full NHS pension rights

Supportive work environment

Responsibilities

• Provide first-class reception and clerical support.
• Act as a consistent point of contact for patients and staff.
• Support triage and care navigation.
• Use IT systems daily.
• Work collaboratively with clinical and administrative teams.

Skills

Strong communication skills

Customer service skills

Good IT skills

Ability to remain calm under pressure

Team player

Education

GCSE grade A to C in English and Maths

Tools

Emis Web

Docman

Accurx

Abtrace

Microsoft

X-on

Job description

Overview

Upton Surgery is a friendly, forward thinking General Practice with onsite NHS Community staff and Social Care staff. We have a holistic, integrated care approach for our 12,200 patients. We are a training practice with 5 GP partners. Located just 10 minutes from junction 1 of the M50, 15 minutes from Worcester and Malvern. 10 minutes from Tewkesbury and 30 minutes from Cheltenham.

We are seeking to employ a motivated Receptionist / Care Navigator with exceptional customer focus to support our developing triage and care navigation roles as part of our busy Reception Team.

Responsibilities

• To provide a consistent point of contact for patients and staff, enabling patients to get the right coordinated support at the right time to manage a wide range of needs.
• To work alongside our GPs assisting in triaging patients and providing active signposting to a range of statutory and voluntary sector services.
• To provide first-class reception and clerical support and to support triage and care navigation, ensuring patients are directed to the most appropriate services.
• To use IT systems daily (Emis Web, Docman, Accurx, Abtrace, Microsoft & X-on).
• To work collaboratively with the clinical and administrative teams.

What We’re Looking For

• Strong communication and customer service skills.
• Good IT skills and willingness to learn clinical systems.
• Ability to remain calm under pressure in a busy environment.
• A team player with a positive, patient-focused attitude.

Benefits

• Permanent position with flexible hours.
• Full NHS pension rights.
• Supportive, forward-thinking practice environment.

Details

Date posted: 17 September 2025

Pay scheme: Agenda for Change

Band: Band 2

Salary: £12.21 per hour

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working

Location: Upton Surgery, Tunnel Hill, Upton-upon-Severn, Worcester, WR8 0QL

Job Description

Job Responsibilities

• Provide first-class reception and clerical support.
• Act as a consistent point of contact for patients and staff.
• Support triage and care navigation, ensuring patients are directed to the most appropriate services.
• Use IT systems daily (Emis Web, Docman, Accurx, Abtrace, Microsoft & X-on).
• Work collaboratively with the clinical and administrative teams.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Other

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the DBS to check for any previous criminal convictions.

Employer details: Upton Surgery, Tunnel Hill, Upton-upon-Severn, Worcester, WR8 0QL. Website: https://www.uptondoctors.co.uk/