Receptionist/Care Navigator

NHS; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare provider in Greater London seeks a GP Surgery Receptionist/Care Navigator to enhance patient experience by providing efficient, compassionate care. Responsibilities include managing appointments, handling patient inquiries, and supporting clinical teams. Ideal candidates will demonstrate excellent communication skills and a strong organizational capability. This position offers an opportunity to work within a collaborative team dedicated to high-quality primary care.

Qualifications

• Experience in managing patient appointments and enquiries.
• Ability to work in a fast-paced environment while maintaining professionalism.
• An understanding of healthcare services and patient care.

Responsibilities

• Welcome patients and visitors in a professional manner.
• Manage telephone calls, emails, and face-to-face inquiries efficiently.
• Support clinicians and improve patient flow within the practice.

Skills

Excellent communication skills

Strong organisational abilities

Patient-centred approach

Education

Knowledge of EMISWEB and General Practice Receptionist

Job description

The GP Surgery Receptionist/Care Navigator plays avital role in ensuring patients receive high-quality, efficient, andcompassionate care. This frontline position is often the first point of contactfor patients, providing a welcoming and professional service both in person andover the phone.

The role combines traditional reception duties withcare navigation, helping patients access the right care at the right time. Thisincludes managing appointments, handling enquiries, signposting patients toappropriate services, and supporting clinical teams in the smooth running ofthe practice.

Main duties of the job

• Greeting and assisting patients in a friendly and professional manner.
• Managing patient appointments, cancellations, and repeat prescriptions.
• Handling telephone and face-to-face enquiries with empathy and confidentiality.
• Navigating patients to the most appropriate healthcare professional or community service.
• Supporting clinicians with administrative tasks to improve patient flow and access.
• Maintaining accurate records and updating patient information in line with data protection standards.
• Working collaboratively as part of the practice team to ensure a high standard of care.

This role requires excellent communication skills, strong organisational abilities, and a patient-centred approach. The GP Surgery Receptionist / Care Navigator is instrumental in enhancing patient experience and supporting the delivery of primary care services.

About us

We are a friendly and well-established GP practicebased in Bethnal Green, serving a patient population of around 14,000. Thepractice is run by four dedicated GP Partners and supported by a strong,multidisciplinary team.

Our clinical team includes GPs, Practice Nurses,Healthcare Assistants, a Phlebotomist, a Pharmacist, and Care Coordinators, allworking together to provide high-quality care for our patients. We prideourselves on a collaborative approach, ensuring patients have access to theright care, from the right professional, at the right time.

Behind the scenes, we are supported by a robust andefficient administration and reception team, who play a key role in keeping thepractice running smoothly and ensuring an excellent patient experience.

As a practice, we value teamwork, patient-centredcare, and continuous improvement. We offer a supportive environment for bothstaff and patients and are proud of the strong relationships we have builtwithin our community.

Job responsibilities

The GP Surgery Receptionist/Care Navigator is the first point of contact for patients and visitors, providing a professional, efficient, and friendly service. The role combines reception duties with care navigation, helping patients access the most appropriate care and services in a timely manner.

The post-holder will contribute to the smooth running of the practice by managing patient enquiries, supporting clinicians, and ensuring excellent communication across the practice team.

Key Responsibilities:

Reception Duties:

Welcome patients and visitors in a professional and caring manner

• Manage telephone calls, emails, and face-to-face enquiries promptly and efficiently
• Book, amend, and cancel patient appointments using the clinical system
• Process repeat prescription requests in line with practice protocols
• Process incoming and outgoing correspondence in line with practice protocol

Person Specification

Qualifications

• Please see attached job description and person specification
• Knowledge of EMISWEB and General Practice Receptionist
• Please see attached job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.