Receptionist/Care Coordinator

NHS; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare practice in Birmingham is seeking an experienced Care Coordinator for a part-time role (20 hours/week). You will manage patient recalls, ensuring timely care delivery, and support safeguarding practices. Essential qualifications include experience in primary care and strong communication skills. Join a supportive team committed to improving patient outcomes and enjoy a collaborative work environment that encourages professional development. Salary depends on experience and the position is permanent.

Qualifications

• Experience working in a GP surgery or primary care setting.
• Understanding of QOF and the Universal Offer.
• Experience managing patient recall processes, including chronic disease recalls.
• Commitment to patient confidentiality and data protection.

Responsibilities

• Lead patient recall processes, managing and monitoring recall lists.
• Support safeguarding processes and contribute to GSF.
• Assist Practice Manager with administrative tasks and service improvement projects.

Skills

Organisational skills

Verbal communication

Written communication

Multitasking

Job description

Job Summary

Shah Zaman Surgery is seeking an experienced and organised Care Coordinator to join our team. This part‑time role offers 20 hours per week, spread across three days, with a salary dependent on experience.

As the lead for all patient recalls, you will play a central role in ensuring patients receive timely, coordinated care, supporting delivery against QOF and the Universal Offer. We are looking for someone with experience in primary care, including managing chronic disease recalls, who is proactive, detail‑focused, and committed to improving patient outcomes.

Other duties include safeguarding work, Gold Standards Framework (GSF) support, administrative support to the Practice Manager, reception assistance, and any other tasks depending on the needs of the practice.

Please note: This post may close earlier than the advertised closing date once a sufficient number of applications have been received.

Main Duties of the Job

Patient Recalls (Lead Role)

• Take full responsibility for all patient recall systems.
• Manage and monitor recall lists in line with QOF and Universal Offer targets.
• Proactively contact patients, schedule appointments, and ensure follow‑up.
• Work with clinicians to ensure reviews, including chronic disease checks, are completed on time.

Safeguarding

• Support safeguarding processes in collaboration with the Safeguarding Lead.
• Organise safeguarding meetings, prepare agendas, and take accurate minutes.
• Maintain and update the safeguarding register.
• Escalate concerns in line with policy and statutory guidance.

Gold Standards Framework (GSF)

• Coordinate GSF meetings and maintain accurate records.
• Update and manage GSF registers.
• Support communication between clinicians, patients, and families as required.

Practice & Administrative Support

• Provide administrative support to the Practice Manager.
• Assist with data quality, audits, and reporting linked to QOF and the Universal Offer.
• Support service improvement projects as directed.

Patient Support & Communication

• Act as a key contact for patients regarding recalls and care coordination.
• Help patients navigate health and social care services.
• Ensure patients understand care plans and have access to self‑care information.
• Communicate clearly, respectfully, and inclusively with patients and carers.

About Us

Shah Zaman Surgery is a long‑standing, patient‑focused GP practice based in Castle Vale, serving a diverse and dynamic community. We are part of the North Birmingham PCN, committed to delivering high‑quality, accessible care to improve local health outcomes.

Our team is collaborative, supportive, and positive, valuing open communication, mutual respect, and shared responsibility. Professional development is encouraged, offering opportunities to expand skills and grow within the role.

By joining Shah Zaman Surgery, you will be part of a welcoming and inclusive workplace where your contribution directly benefits patients. We pride ourselves on integrated working and delivering services that are safe, effective, and responsive to community needs.

Details

Date posted: 25 November 2025

Pay scheme: Salary depending on experience

Contract: Permanent

Working pattern: Part‑time

Reference number: A4778‑25‑0012

Job locations: Castle Vale Primary Care Centre, 70 Tangmere Drive, Birmingham, B35 7QX

Job Responsibilities

This is a key non‑clinical role within Shah Zaman Surgery, responsible for leading all patient recall processes. You will ensure patients are invited and supported to attend their reviews in line with QOF and the Universal Offer, focusing on chronic disease recalls, directly contributing to improved patient outcomes and the quality of care.

In addition, you will support the practice’s safeguarding responsibilities, contribute to GSF processes, and provide assistance to the Practice Manager. The role requires excellent organisational skills, strong attention to detail, and effective communication, alongside experience working in primary care.

Person Specification

Essential

• Experience working in a GP surgery or primary care setting
• Understanding of QOF and the Universal Offer
• Experience managing patient recall processes, including chronic disease recalls
• Excellent organisational and administrative skills
• Strong written and verbal communication skills
• Ability to prioritise, multitask, and work independently
• Awareness of and commitment to safeguarding principles
• Commitment to patient confidentiality and data protection

Desirable

• Previous experience as a Care Coordinator or similar role
• Experience supporting safeguarding or GSF processes
• Knowledge of NHS primary care structures and PCN DES
• Experience contributing to audits and service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Shah Zaman Surgery
Castle Vale Primary Care Centre
70 Tangmere Drive
Birmingham
B35 7QX

Website: https://www.szsurgery.co.uk