Receptionist/Care Co-ordinator

NHS; North Benfleet; On-site; GBP 9,000; Part time

Job summary

A local healthcare practice in North Benfleet is seeking a Part-Time Receptionist to manage patient interactions and provide administrative support. Responsibilities include greeting patients, booking appointments, handling queries, and maintaining confidentiality. The ideal candidate will have strong communication and organisational skills, along with IT proficiency. Previous experience in a healthcare setting is desirable. This permanent role offers an annual salary of £8,253.96 and contributes to valuable patient care.

Qualifications

• Experience in a GP practice or healthcare setting is desirable.
• Understanding of confidentiality and data protection is essential.

Responsibilities

• Greet patients and visitors professionally.
• Answer telephone calls promptly.
• Book appointments using the clinical system.
• Manage patient queries and requests.

Skills

Excellent communication and interpersonal skills

Strong organisational and multitasking abilities

Good IT skills and attention to detail

Ability to work under pressure

Professional, calm and empathetic manner

Tools

SystmOne

EMIS

Job description

Job Summary

The post-holder is responsible for answering telephone calls, greeting and directing patients and visitors, booking appointments using the clinical system, managing patient queries and signposting to appropriate clinicians, handling repeat prescriptions, processing payments for non‑NHS services and performing general reception tasks. The role requires maintaining patient confidentiality, using the SystmOne IT system, and liaising with other agencies on behalf of the GP Partners.

About Us

High Road Family Doctors is a small GP surgery in Benfleet with a list of approximately 4,500 patients. Our team of 10 regular staff, including GP Partners, Registrars and PCN staff, works together to provide a friendly, holistic approach to patient care.

Key Responsibilities

Patient Care & Communication

• Greet patients and visitors in a courteous and professional manner
• Answer incoming telephone calls promptly and efficiently
• Book, amend and cancel appointments using the clinical system
• Manage patient queries and signpost to appropriate clinicians or services
• Handle patient requests such as repeat prescriptions and test results (in line with practice protocols)
• Maintain patient confidentiality at all times

Administrative Duties

• Register new patients and update patient records accurately
• Process correspondence, referrals and clinical documents
• Maintain accurate data entry on the practice clinical system
• Support clinicians and management with general administrative tasks
• Assist with recall and appointment systems (e.g. chronic disease reviews)

Practice Support

• Ensure the reception area is tidy, safe and welcoming
• Follow practice policies, procedures and NHS guidelines
• Support the practice team during busy periods
• Assist with opening and closing procedures when required

Person Specification

Essential

• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Ability to work under pressure in a busy environment
• Good IT skills and attention to detail
• Professional, calm and empathetic manner
• Understanding of the importance of confidentiality and data protection

Desirable

• Previous experience in a GP practice or healthcare setting
• Knowledge of GP clinical systems (e.g. EMIS, SystmOne)
• Understanding of NHS services and procedures
• Customer service or administrative experience
• Full training will be provided
• Ongoing learning and development opportunities available

Job Details

Pay scheme: £8,253.96 per year
Contract: Permanent
Working pattern: Part‑time
Reference number: A5971-25-0000
Job locations: High Road Family Doctors, 119 High Road, Benfleet, Essex, SS7 5LN

Employer Details

High Road Family Doctors
119 High Road, Benfleet, Essex, SS7 5LN
Website: https://www.high-road-family-doc.com/