Receptionist / Call logger

The Ashcroft Practice; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A friendly medical practice in Luton is seeking a receptionist/call handler to act as the first point of contact for patients. This role involves managing appointment systems, answering phone calls, and supporting clinical staff. The ideal candidate should have good interpersonal skills and be educated to GCSE level with qualifications in Mathematics and English. Join a supportive team dedicated to high-quality patient care in a collaborative environment.

Qualifications

• Must be educated to GCSE level or equivalent.
• Must have GCSE Mathematics & English at grade C or above.
• AMSPAR Receptionists Qualification preferred.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Answer incoming phone calls and deal with requests.
• Signpost patients to the correct service.

Skills

Good interpersonal and communication skills

Ability to provide quality care

Knowledge of Word and Outlook

Experience of working with Systmone

Education

GCSE Mathematics & English (C or above)

Educated to GCSE level or equivalent

AMSPAR Receptionists Qualification

Job description

The role of receptionist / call handler is to provide first point of contact to the surgery and to provide support to project a positive and friendly image to patients and other visitors, either in person or via the telephone. It is part of the receptionist / call handler role to signpost patients to the appropriate clinician or service.

Main duties of the job

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Sytmone

g. Photocopy documentation as required

h. Input data into the patients healthcare records as necessary

i. Manage all queries as necessary in an efficient manner

j. Carry out system searches as requested

k. Maintain a clean, tidy, effective working area at all times

l. Monitor and maintain the reception area and notice boards

m. Support all clinical staff with general tasks as requested

n. Complete opening and closing procedures in accordance with the duty rota

About us

About us

We are a small, friendly CQC-rated Good practice committed to delivering high-quality primary care through effective teamwork, professional development, and continuous learning. You will be joining a supportive multi-disciplinary team who work collaboratively to provide excellent patient care.

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Sytmone

g. Photocopy documentation as required

h. Input data into the patients healthcare records as necessary

i. Manage all queries as necessary in an efficient manner

j. Carry out system searches as requested

k. Maintain a clean, tidy, effective working area at all times

l. Monitor and maintain the reception area and notice boards

m. Support all clinical staff with general tasks as requested

n. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

• Qualifications
• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification

Experience in working with the public

• Ability to provide quality care
• Good interpersonal and communication skills
• Knowledge of Word and Outlook
• Experience of working with Systmone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.