Receptionist - Bank

NHS; Leicester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in Leicester is seeking a temporary receptionist to provide high-quality customer service and perform administrative duties. The ideal candidate will have excellent communication skills, confidence in using computers, and a positive attitude. Responsibilities include answering calls, managing enquiries, and maintaining the reception area. The role requires prior exposure to client complaints and a check through the Disclosure and Barring Service. This position is crucial in delivering care and support to residents.

Qualifications

• Excellent communication skills required.
• Confidence in using computers needed for daily tasks.
• A positive and welcoming attitude is essential.

Responsibilities

• Answer the telephone and respond to enquiries.
• Complete reception-related administration and maintain databases.
• Liaise with Housekeeping to maintain reception area.

Skills

Excellent verbal and written communication skills

Confidence in using computers

Positive, friendly, and welcoming attitude

Problem-solving and client complaints exposure

Job description

This is a temporary receptionist role at Avery Healthcare in Leicester. The position involves providing professional and high‑quality customer service as the first point of contact within the home, as well as performing a range of administrative duties.

Main Duties

• Answer the telephone and respond to enquiries, redirect calls to relevant staff and record messages.
• Complete reception‑related administration, maintain databases and provide administrative assistance as required by the General Manager.
• Maintain the general tidiness of the reception area and liaise with Housekeeping to ensure standards are maintained.

About Avery Healthcare

Avery Healthcare is one of the UK’s largest providers of luxury elderly care homes. We are passionate about creating meaningful experiences for residents and team members, offering exceptional care across our growing network of over 100 homes. Our environment is supportive, inspiring, and values employees daily.

Shift Details

8.30 AM – 6.30 PM

About the Role

As a receptionist, you will deliver professional, high‑quality customer service as the first point of contact within the home while handling a range of administrative services.

About You

Successful candidates will embody our values of caring, supportive, honest, respectful and accountable behaviour. They will possess:

• Excellent verbal and written communication skills.
• Confidence in using computers.
• A positive, friendly, and welcoming attitude.
• Previous exposure to problem‑solving and client complaints.

Requirements

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Person Specification & Qualifications

To be successful in this role you must have excellent communication skills, confidence in using computers, a positive and welcoming attitude, and prior experience with problem‑solving and client complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure must be submitted to the Disclosure and Barring Service to check for any previous criminal convictions.