Receptionist/Administrator - Heart and Chest | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading healthcare provider in Southend-on-Sea is seeking a Receptionist/Administrator to deliver comprehensive administrative support to the Heart and Chest clinic. The role involves managing appointments, communicating with patients and staff, and handling queries with tact and diplomacy. Successful applicants will demonstrate excellent multi-tasking and organizational skills while providing high-quality customer care in a professional environment.

Qualifications

• Ability to multi-task and proven clerical/administrative experience.
• Good communicator with team working skills.
• Experience in customer care with empathy and diplomacy.

Responsibilities

• Deliver comprehensive administrative support to the Heart and Chest clinic.
• Process appointments and maintain communication with patients and staff.
• Handle complaints and queries sensitively.

Skills

Multi-tasking

Word processing

Communication skills

Organizational skills

Customer care

Job description

Overview

Do you have the ability to multi task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using your own initiative? Then we would like to hear from you. We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will include reception, call centre and clinic prep duties and administrative tasks where accuracy is essential.

Your role will be to deliver comprehensive administrative support to the Heart and Chest clinic, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.

You will need the ability to prioritise your own workload, using your own judgement to action and escalate as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.

Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generate appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.

You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, process new referrals internally and externally via ERS, printing and distributing in a timely manner and support any other administrative task within the clerical team.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Are you looking for an exciting Receptionist/Administrator role using your unique qualities? Then we want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application. Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications. This advert closes on Tuesday 7 Oct 2025