Receptionist/Administrator - Heart and Chest

Mid and South Essex NHS Foundation Trust; Leigh on Sea; On-site; GBP 25,000; Full time

Job summary

A healthcare foundation in the UK seeks a Receptionist/Administrator to provide administrative support for the Heart and Chest clinic. The role requires strong communication, organization, and multi-tasking skills, along with an Admin NVQ level qualification. Candidates should have previous experience in administration and familiarity with the NHS/Public sector. This position offers an annual salary of £24,465, and the successful applicant will handle patient enquiries as well as coordinate appointments efficiently.

Qualifications

• Proven clerical/administrative experience is essential.
• Experience working in NHS/Public sector is preferred.

Responsibilities

• Deliver comprehensive administrative support to the Heart and Chest clinic.
• Process clinic outcomes on our PAS system in a timely manner.
• Prioritize workload and handle enquiries with tact and diplomacy.

Skills

Word processing

Communication skills

Organizational skills

Multi-tasking

Education

Admin NVQ level

Job description

Mid and South Essex NHS Foundation Trust

Receptionist/Administrator - Heart and Chest

The closing date is 15 December 2025

Do you have the ability to multi task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you.

We are looking for a hard‑working, organised individual who displays a positive attitude towards work whose key responsibilities will include reception, call centre and clinic prep duties and administrative tasks where accuracy is essential.

Your role will be to deliver comprehensive administrative support to the Heart and Chest clinic, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.

No VISA sponsorship available for this role.

Main duties of the job

You will need the ability to prioritise your own workload, using own judgement to action and escalat[e] as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and to deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.

Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generating appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost‑effective and comprehensive service.

You will work closely with departmental supervisors/managers in order to understand the team priorities on a day‑to‑day basis, processing clinic outcomes on our PAS system in a timely manner, processing new referrals internally and externally via ERS, printing and distributing in a timely manner and supporting any other administrative task within the clerical team.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

Are you looking for an exciting Receptionist/Administrator role using your unique qualities? Then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person Specification

Qualifications

• Admin NVQ level

Knowledge and experience

• Previous experience in administration
• Experience of working in NHS/Public sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£24,465 a year
Per Annum (Pro Rata for Part Time)