Receptionist / Administrator- Castle Health Centre

Intrahealth Ltd; Scarborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading provider of NHS services is seeking a Medical Receptionist to work at the Castle Health Centre in Scarborough. The ideal candidate should provide a high standard of patient service, assist both clinical and non-clinical teams, and communicate effectively with patients and staff. Familiarity with primary care and secretarial duties is preferred, but training is available. Join a committed team and enjoy competitive NHS terms, conditions, and opportunities for personal development.

Benefits

Competitive salary

Excellent NHS terms and conditions

Opportunities for professional development

Qualifications

• Experience in primary care and secretarial work preferred but not essential.
• Willingness to lead in patient-centred service development.
• Enthusiastic and committed individual who can work as part of a team.

Responsibilities

• Provide a high standard of patient service.
• Understand practice procedures and work per written protocols.
• Assist with clinical and non-clinical tasks.
• Maintain a friendly image to patients.
• Direct patients to appropriate healthcare services.
• Resolve queries from patients and staff.
• Handle external agency communications.
• Perform clerical and administrative duties.

Skills

Patient service skills

Communication skills

Interpersonal skills

Job description

Position Summary

IntraHealth is recruiting for a Medical Receptionist / Administrative Support for our Castle Health Centre in Scarborough.

Responsibilities

• To provide a high standard of patient service.


• To have thorough knowledge of practice procedures and to work in accordance of written protocols.


• Provide general assistance to the practice team to both clinical and non clinical.


• Project a positive and friendly image to patients and other visitors, either in person or via the telephone.


• Receive, assist and direct patients in accessing the appropriate service or healthcare they require.


• Resolve queries/problems from patients, clinicians and associated staff.


• Deal with external agencies such as other practices, secondary care and 3rd party organisations.


• To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.


• Undertake all clerical, reception and administration duties applicable to the medical practice.

Qualifications

Our ideal candidate will have experience of primary care and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.

About the Company

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support. We operate NHS services across the North East, North West and Yorkshire.

The successful applicant for this post will be joining us at a particularly exciting time and in return you will enjoy excellent NHS terms and conditions, competitive salary and opportunities for personal and professional development both locally and nationally.