Receptionist / Administrator (Care Coordinator)

NHS; Faversham; On-site; GBP 24,000; Full time

Job summary

A local medical practice in Faversham is seeking full-time and part-time Receptionist/Administrators to support their friendly team. Responsibilities include assisting patients, managing appointments, and performing various administrative tasks. The ideal candidate will have good communication skills and experience in a healthcare environment. This position offers a permanent contract with a salary of £23,615 a year, working across two practice sites including Faversham Health Centre.

Benefits

Supportive team environment

Opportunity for personal development

Qualifications

• Experience in primary care/NHS/caring profession preferred.
• Evidence managing difficult or demanding patients.
• Willing to wear a uniform if required.

Responsibilities

• Offer general assistance to practice team.
• Process patient appointments and maintain records.
• Ensure communication between patients and healthcare team.

Skills

Good IT skills

Good communicator

Organisational skills

Problem-solving skills

Ability to work under pressure

Education

English and Maths GCSE grade C or above

Formal qualification in IT (e.g. CLAIT, ECDL)

Tools

EMIS clinical software

Microsoft Office (Outlook & Word)

Job description

Overview

Job summary: We are looking for full-time and part-time Receptionist/Administrators (Care Coordinator) to work with our friendly and supportive team at Faversham Medical Group.

Please note we are unable to offer visa sponsorship for this role.

Employment will be by Faversham Medical Group at one of our two Faversham sites with cross‑site working. However, this role is an Additional Roles Reimbursement Scheme (ARRS) funded role across Faversham PCN.

Responsibilities

The purpose of the role is to support the PCN Practice at the above locations to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice including provision of administrative support to clinical staff and other members of the practice team.
• Ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, medication enquiries, triage and maximising patient outcomes.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Scanning post, new patient notes, previously filed patient notes and other documents as required.
• Administrative duties.
• Chaperoning duties.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Providing help and information to patients and visitors.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clearing and re‑stocking consulting rooms as required.
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re‑ordering and monitoring of stationery and other supplies; re‑stocking the stationery cupboard with these supplies.
• Provision of refreshments for staff and visitors as required; washing up afterwards and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter.
• Ensuring off‑site external storage unit is kept organised, clean and accessible when instructed by the Reception Managers or Reception/Administrator Supervisor.

Person Specification

Experience

• Be able to show and evidence managing difficult or demanding patients.

Desirable Experience

• Experience in primary care / NHS / caring profession.
• Be able to use a scanner or experience of mass scanning.
• Experience dealing with Patients/Public.
• Some experience in administration.
• Experience in using EMIS clinical software.

Qualifications

• English and Maths GCSE grade C or above.
• Formal qualification in IT (e.g. CLAIT, ECDL).

Personal

• Good sickness record (max 3 events in last 12 months).
• Good communicator (verbal & written) both upwards and downwards, using a wide range of media (Phone, Email or Face to Face).
• Be able to evidence excellent organisational and problem‑solving skills.
• Willing to wear a uniform if required.
• Punctual and ready to start work at allocated time.
• Able to show examples of a flexible approach to working overtime / extra hours / covering for other staff in absence or annual leave.

Desirable Personal

• Checkable employment history more than 3 years.
• Evidence of job stability (less than 2 employers in last 10 years).

Knowledge and Skills

• Very good IT skills with an understanding of Microsoft Office (Outlook & Word), accessing and using the internet and use of Emails.
• Good writing skills and producing letters/emails in a good standard of English.
• Ability to work in a changing environment and work under pressure.

Desirable Knowledge and Skills

• Previous use of a database.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Faversham Medical Practice

Address: Faversham Health Centre, Bank Street, Faversham, Kent, ME13 8QR

Employer website: https://www.favershammedicalpractice.nhs.uk/

Job Information

Date posted: 31 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £23,615 a year

Contract: Permanent

Working pattern: Full‑time, Part‑time

Reference number: A0646-25-00112

Job locations:

• Faversham Health Centre – Bank Street – Faversham – Kent – ME13 8QR
• Newton Place Surgery – Newton Road – Faversham – Kent – ME13 8FH