Receptionist/Administrator

The Nelson Trust; Swindon; On-site; GBP 22,000 - 26,000; Full time

Job summary

A non-profit organization is seeking a proactive Receptionist/Administrator to support the Women's Services Team at the Swindon Women's Centre. The ideal candidate will manage visitor interactions, incoming correspondence, and maintain records, contributing to the impactful work of the team. Essential skills include proficiency in Microsoft Office, strong organisational abilities, and excellent communication skills. The role is restricted to female applicants only, in compliance with equality legislation.

Benefits

Ongoing training

Generous pension scheme

Positive working environment

Qualifications

• Organised, friendly individual looking to make a difference.
• Ability to manage calls, mail, and records effectively.
• Experience working in a team and independently.

Responsibilities

• Meet and greet visitors with professionalism.
• Manage incoming calls and correspondence.
• Maintain accurate records of attendance.

Skills

Microsoft Office proficiency

Strong organisational skills

Excellent verbal and written communication

Attention to detail

Education

General education to GCSE standard or equivalent

Tools

Case management systems

Design software (Photoshop, InDesign, Publisher)

Job description

Are you an organised, friendly, and proactive individual looking to make a difference in your community? The Nelson Trust is seeking a Receptionist/Administrator to join our Women's Services Team at the Swindon Women's Centre.

Key Responsibilities

• Meet and greet visitors, ensuring a friendly and professional welcome
• Manage incoming calls, mail, and correspondence
• Maintain accurate records of staff, visitors, and client attendance
• Support the team with data input, reporting, and maintaining client waiting lists
• Liaise with external agencies and referral partners
• Monitor health and safety records, including fire safety and first aid supplies
• Assist with organising special events and maintaining marketing displays
• Manage petty cash and coordinate maintenance/housekeeping requests

Essential Requirements

• Proficient in Microsoft Office (Word, Excel, Email) and case management systems
• General education to GCSE standard or equivalent
• Strong organisational and time management skills
• Excellent verbal and written communication
• Ability to work independently and as part of a team
• Attention to detail and accuracy

Desirable Qualifications

• Experience with design software (Photoshop, InDesign, Publisher)
• Experience in the charity sector

Why Join Us?

You will be part of a supportive team making a real impact in the lives of women in Swindon. We offer ongoing training, a collaborative working environment, and the opportunity to contribute to the development of our services. Due to the nature of the work carried out in our Women's Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1). We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce. We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society. This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people's lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme, a generous pension scheme and a positive working environment.

Join us in making a difference in the lives of those seeking recovery. Apply now and be part of our ambitious and supportive team! This position will close once a suitable candidate has been appointed.