Receptionist/Administrator

NHS; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local healthcare practice in Sheffield seeks a part-time GP Receptionist/Administrator to join their friendly team. The role involves assisting patients, managing appointments, and performing various clerical duties in a busy environment. Ideal candidates will have experience in customer service and possess excellent communication skills, along with a flexible approach to work. This is a fantastic opportunity to contribute to patient care in a supportive practice setting.

Qualifications

• Essential: Experience in Customer Service & communication.
• Desirable: 1 year experience dealing with the public.
• Ability to demonstrate a methodical, organised, and flexible approach to work.

Responsibilities

• Receive, assist, and direct patients in accessing the appropriate service.
• Make, cancel, or rearrange appointments via the clinical system.
• Review and action test results when required.

Skills

Customer Service

Communication

Interpersonal Skills

Basic IT Skills

Education

5 GCSEs grade A–C including English and Maths

Tools

SystmOne

Job description

Overview

We are looking for one part-time GP Receptionist/Administrator to join our friendly practice team working 15hrs a week. Applicants would ideally have experience of working in a patient/public environment, have good telephone and keyboard skills, enjoy a varied job role, and be flexible in covering for colleagues during absence.

Main duties

Reception Duties

• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
• Greet patients and visitors professionally and politely at reception and on the telephone
• Answer all incoming calls from patients and other healthcare professionals, navigate them to the appropriate clinician, and/or take and pass on messages
• Deal with administrative queries and requests from patients and act as liaison with clinicians as necessary
• Make, cancel, or rearrange appointments via the clinical system
• Support and assist clinicians as required
• Arrange interpreters as necessary
• Ensure up-to-date patient information is recorded
• Keep workspace and waiting area tidy
• Perform the lockdown procedure, set alarms, and lock premises each evening
• Monitor the recall system
• Ensure equipment on loan to patients is recorded and returned, cleaned, and fully functional

• Clerical Duties
• Ensure repeat prescriptions are completed accurately and efficiently following protocol
• Open, stamp and scan post as instructed following the Workflow Protocol
• File electronic scanned documents into the computerised record (medical documents, hospital reports and letters)
• Retrieve paper notes from storage unit as requested
• Photocopy documents as required
• Action tasks set by clinicians via clinical systems and email
• Deal with ad-hoc requests from other Primary Health Care Team members

• Data Duties
• Register and document new patients and temporary residents to the practice
• Book new patient checks and update patient details on the clinical system
• Review and action test results when required
• Read coding medical data into the clinical system and computerised medical records
• Set up and run clinical searches
• Provide information required for public health targets, including data checking and liaising with the clinical team to improve performance
• Participate in practice performance related to recalls for patients and maintain an up-to-date register

• General Duties
• Maintain security measures (e.g., locking doors, setting alarms where relevant)
• Leave desk tidy at end of day; maintain Health and Safety of staff, patients, and visitors
• Maintain confidentiality and comply with practice policies and procedures
• Carry out any other duties as reasonably requested by Clinicians or Practice Management Team

• Confidentiality and Safety
• Respect patient privacy and handle confidential information in line with policy
• Identify and report safeguarding concerns to Safeguarding Leads or Deputies

Person specification

Experience

• Essential: Experience in Customer Service & communication
• Desirable: 1 year experience dealing with the public
• Desirable: Experience with clinical computer system SystmOne

Skills

• Ability to demonstrate a methodical, organised, and flexible approach to work
• Ability to organise and prioritise workloads
• Excellent listening, verbal, and written communication skills
• Excellent interpersonal and customer service skills with diverse interactions
• Maintaining confidentiality and discretion
• Caring and empathetic approach to handling patient issues and complaints
• Flexible, reliable, mature, and professional
• Willingness to learn about the business and adapt quickly
• Ability to remain calm under pressure
• Basic IT skills

Qualifications

• Essential: 5 GCSEs grade A–C including English and Maths

Other

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DBS disclosure will be required.

Employer details

Employer name: Mill Road Surgery

Address: 98a Mill Road, Ecclesfield, Sheffield, S35 9XQ

Website: https://www.millroadgpsurgery.co.uk