Receptionist / Administrator

Brook Street; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking a Receptionist/Administrator to support the Probation Service in Birmingham. This role requires strong administrative skills, excellent communication, and the ability to handle sensitive information professionally. Responsibilities include managing databases, handling communications, and providing reception support. The ideal candidate will be calm under pressure and flexible with hours. This position offers a rate of £12.21 per hour and follows a Monday to Friday schedule. Commitment to equality and confidentiality is essential.

Qualifications

• Strong admin and IT skills, especially in MS Office.
• Excellent communication and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Maintain and update databases and case files.
• Handle communications via phone, email, and in-person.
• Provide reception cover and support meetings.

Skills

Strong admin and IT skills (MS Office)

Great communication and organisation

Ability to handle sensitive information professionally

Calm under pressure and confident dealing with the public

Flexible, with a willingness to support occasional evening shifts

Job description

Overview

Receptionist/ Administrator - Public sector client

Kitts Green, Birmingham | £12.21 per hour | Mon-Fri, 9am-5pm

Join a vital team making a difference in your community. We're looking for an organised and motivated Receptionist/ Administrator to support the work of the Probation Service in Kitts Green, Birmingham.

In this role, you'll help ensure the smooth running of day-to-day operations, working with sensitive information, supporting staff and people on probation, and maintaining accurate systems and records.

Responsibilities

• Maintain and update databases and case files
• Handle communications via phone, email, and in-person
• Provide reception cover and support meetings
• Liaise with internal teams and external agencies
• Support enforcement and safeguarding processes
• Uphold confidentiality, equality, and health & safety standards

What we're looking for

• Strong admin and IT skills (MS Office)
• Great communication and organisation
• Ability to handle sensitive information professionally
• Calm under pressure and confident dealing with the public
• Flexible, with a willingness to support occasional evening shifts

Requirements

• Must pass security and identity checks
• Commitment to equality, inclusion, and safeguarding policies

Interested in joining a team that supports safer communities? Apply now and start your journey with the Probation Service.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.