Receptionist/Administration Assistant - Glasgow Clinical Research Facility

NHS Scotland; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare organization in Glasgow is seeking an experienced Administrator for the Clinical Research Facility. The role involves providing comprehensive administrative support, maintaining effective communication with healthcare professionals, and ensuring smooth operational workflow. Ideal candidates will possess strong reception and administration skills, along with the ability to prioritize tasks effectively. This fixed-term position supports significant clinical research efforts and contributes to healthcare innovation. Applicants should be ready to participate in ongoing training to meet Good Clinical Practice standards.

Qualifications

• Essential reception/administration experience.
• Know-how in using PCs and good keyboard skills required.
• Strong communication skills, both oral and written.

Responsibilities

• Work as part of the Glasgow Clinical Research Facility Administration Team.
• Maintain relationships with clinical research team and other stakeholders.
• Support clinical research efficiently and safely.

Skills

Reception/administration experience

Good keyboard skills

Good oral and written communication skills

Excellent organisational skills

Ability to work under pressure

Ability to work independently

Teamwork

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is:

Monday - Friday, 09:00 - 17:00.

This is a Fixed term post for 2 years.

The Glasgow Clinical Research Facility (GCRF) incorporates Clinical Research Facilities at the Queen Elizabeth University Hospital / Royal Hospital for Children and Glasgow Royal Infirmary, with satellite units at the Royal Alexandra Hospital, Gartnavel General Hospital and the Dental Hospital. GCRF is however also committed to supporting research projects across NHS GG&C in primary, secondary and tertiary care. Jointly they provide a streamlined service to investigators to conduct their clinical research efficiently and safely.

GCRF is an integral part of NHS Research & Innovation, with close partnerships to Glasgow Clinical Trial Unit and The Robertson Centre for Biostatistics (UoG). GCRF staff comprise of a multi‑disciplinary team working together to provide comprehensive clinical research support to investigators from study start‑up to archiving.

Core Disciplines within the team are:

• Clinical (Research Nurses/Medical)
• Project Management
• Education, Training and Quality
• Clerical and administration

Role Summary

You will be expected to work as part of the Glasgow Clinical Research Facility Administration Team and maintain a good working relationship with the following: Clinical Research Team which includes medical, nursing and other allied health professionals, Technical Staff, Research Sponsors, NHS Research & Innovation Department, Research Ethics Department, Participants/Relatives/Carers.

Minimum Requirements include:

• Reception/administration experience is essential
• Good keyboard skills and knowledge of using PC essential
• Good oral and written communication skills
• Excellent organisational skills and ability to prioritise workload
• Ability to work under pressure and to deadlines
• Ability to work independently and use your own initiative
• Ability to work as part of a team
• Willingness to undergo training in all aspects of Good Clinical Practice (GCP) and to acquire skills such as Data protection, health and safety etc.

Desirable:

• Some knowledge of health records would be desirable
• Secretarial or administration qualifications evident by the attainment of formal qualification or gained through equivalent work experience desirable but not essential

Informal contact

Edward Brockett, Administration Manager, 0141 232 7600, [e-mail]

Recruitment Service and Process Details

NHS Greater Glasgow and Clyde – NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Application Guidelines

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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