Receptionist / Administration Assistant

Herefordshire and Worcestershire Health and Care NHS Trust; West Midlands; On-site; GBP 25,000; Full time

Job summary

A regional health trust in Worcestershire is seeking an experienced Administrator/Receptionist to join their busy Neighbourhood Mental Health Team. The successful candidate will provide essential admin support at Studdert Kennedy House. Applicants need a level 2 qualification in Business Administration or equivalent GCSE qualifications. This full-time permanent position includes responsibilities such as managing reception and communication with patients and staff. Comprehensive training will be provided, and a supportive working environment is emphasized.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Health and wellbeing opportunities

Qualifications

• Level 2 qualification in Business Administration required.
• Minimum of 2 GCSEs including English Language needed.
• Recent relevant experience in administrative roles preferred.

Responsibilities

• Manage reception duties and telephone cover.
• Liaise with patients and colleagues for appointment management.
• Maintain accurate records and manage inbox.

Skills

Effective communication

General office skills

Ability to prioritise workload

Education

Level 2 qualification in Business Administration

Minimum of 2 GCSEs

Tools

Microsoft Office applications

Job description

Job Summary

An excellent opportunity has arisen to join our busy admin Neighbourhood Mental Health Team. We are seeking an experienced Administrator/Receptionist to provide support to the teams and members of Studdert Kennedy House, Worcester.

Applicants require a level 2 qualification in a Business Administration subject OR Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C). OR NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.

This is a permanent post working 37.5 hours per week.

An ability to work flexibly using your own initiative and to be a pro‑active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Note: The Trust is unable to provide sponsorship; to apply you must have current right to work in the UK.

Main duties

You will be part of the busy admin team of the Neighbourhood Mental Health Team and undertake a vital role in the running of the community mental health function. Responsibilities include Reception, telephone duties, inbox management, appointment booking, and any other duties that a reception role requires. The role involves contact with patients, carers, professionals (internal and external), and colleagues daily.

As a member of the wider admin function you will provide support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills, be self‑motivated, and a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus when dealing with internal and external enquiries.

About Us

At Herefordshire and Worcestershire Health and Care NHS Trust, we work together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Sharing your data

As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted: 08 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year (£12.51 per hour)

Contract: Permanent

Working pattern: Full‑time

Reference number: C9798‑1882

Job locations: Studdert Kennedy House, Spring Gardens, Worcester, WR1 2AE

Job Description

Administration duties specific to the role include:

• Reception, data input, scanning, telephone cover, and generic inbox management
• Liaison with patients and colleagues, appointment and diary management
• Maintaining accurate records and problem solving
• Contact with distressed and anxious patients, with training and support provided

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

• Educated to vocational level 2 in Business Administration OR
• Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9‑4 (*A‑C) or NHS administrative experience with expected level 2 qualification on appointment to post
• Original certificates will be required to verify qualifications at point of offer

Skills & Abilities

• General office skills, scanning, photocopying etc.
• Ability to be polite and firm when dealing with difficult, impatient or upset people
• Effective communication, written and verbal
• Prioritise a busy workload and work to strict deadlines

Additional Criteria

• Professional manner
• Willingness to commit to continuing professional development and undertake relevant training as required
• Tact and discretion with confidential information
• Ability to meet the travel requirements of the role
• Non‑sponsorship for work: you must have right to work in the UK

Knowledge

• Understanding of clerical/office procedures and administrative systems
• Data inputting procedures
• Working knowledge of Microsoft Office applications
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Experience

• Recent, relevant experience in an Administrative/Secretarial/Reception Role (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Herefordshire and Worcestershire Health and Care NHS Trust
Studdert Kennedy House, Spring Gardens, Worcester, WR1 2AE

Website: https://www.hacw.nhs.uk/careers