Receptionist/Admin Clerk - GACU and IBD Nurse Led Service

Aneurin Bevan University Health Board; West Midlands; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading NHS organization seeks a Clerical Officer to provide clerical support to the Gastroenterology Ambulatory Unit and IBD Nurse Led Service. The role involves booking appointments accurately and handling telephone calls professionally, while also supporting patients in a friendly manner. Welsh language skills are beneficial, and the organization promotes a range of career development opportunities, flexible working, and a strong commitment to employee wellbeing. This is an excellent opportunity to join a trusted team dedicated to outstanding patient care.

Benefits

Flexible working arrangements

Paid mandatory training

Opportunities for career development

Qualifications

• Desirable to speak Welsh; applications welcome from Welsh/English speakers.
• Must ensure efficient booking of appointments and update documentation according to service standards.

Responsibilities

• Provide clerical support to the Gastroenterology Ambulatory Unit.
• Cover reception and answer calls professionally.
• Maintain high levels of professionalism in all aspects of the role.

Skills

Welsh language skills

Communication skills

Organizational skills

Job description

To provide a quality clerical service to the Gastroenterology Ambulatory Unit (GACU) and Irritable Bowel Disease (IBD) Nurse Led Service. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Offices criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.

To provide quality Clerical Officer Support to the Team and its Patients. Ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with the Health Board Policies and Procedures and all documentation is updated in line with the service requirements and standards.

To provide reception cover for the service. Answering Telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained.

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.