Receptionist/Admin

Addison Road Medical Practice; Walthamstow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A medical practice in Walthamstow seeks an Administrative Support Officer to provide efficient administrative support to the clinical team. The ideal candidate will help manage patient interactions, appointments, and maintain confidentiality. Strong customer service skills and experience in healthcare settings are essential. Knowledge of EMIS software is a plus. This role supports a diverse patient base and offers opportunities for development.

Benefits

Training and development opportunities

Supportive team environment

Good reputation locally

Qualifications

• GCSE grade A-C (9-4) in English and Maths or equivalent.
• NVQ in Customer Service or equivalent experience.
• Experience in administrative roles and working with the general public.
• Knowledge of the EMIS system.

Responsibilities

• Greet and assist patients promptly and courteously.
• Manage appointment bookings and cancellations using EMIS.
• Maintain confidentiality regarding patient information.
• Open and close the practice at the beginning and end of the day.
• Promote benefits of online services to patients.

Skills

Customer Service

Communication

Organizational Skills

Education

GCSE grade A-C in English and Maths

NVQ in Customer Service

Tools

EMIS Software

Job description

Overview

To provide efficient and effective administrative support to the clinical and management team. To work in conjunction with all other practice staff to create a good environment for the patients. To carry out all duties accurately and in accordance with the Data Protection Act. Perform all duties in accordance with Covid 19 restrictions and practice infection control measures.

Main duties of the job

• Principle Responsibilities Customer Care: Greet and receive patients promptly and courteously. Establish patient needs and deal with their requirements effectively. Explain eConsult to patients. Highlight that we are a care navigation practice.
• Registrations: Reception to assist with new registrations as per practice protocol. Proof of identity and address and residing in practice boundary or within Waltham Forest Borough as per protocol required. Newly registered patient health check appointment with HCA to be booked unless declined by patient.
• Reception: Opening of premises and getting surgery ready to receive patients in the morning. Sign in to telephone services during opening times. Reception and waiting room area to be kept tidy at all times. Security checks and lock up of premises at end of evening surgery. Ensure lights and computers switched off.

About us

Addison Road Medical Practice is long established in the village area of Walthamstow. We practice from modern premises in a lift building. The practice provides the NHS contract. 14500 patients are registered at the practice and there is a large administrative and clinical team to support our patients. The practice is both a teaching and training practice. Training and development is encouraged for all staff members. All staff undertake an annual review. There is a weekly clinical meeting and the admin staff meet on monthly basis. There is a health and well-being support specialist attached to the practice. She provides monthly sessions on various topics. EMIS is the clinical system used and training will be provided where required. The practice has a very good reputation locally. The current vacancy has arisen as a member of staff has moved away.

Responsibilities

• Open/close the practice at the beginning and end of each day and follow the opening and closing procedures
• Booking, cancelling, amending patients appointments using EMIS web clinical software
• To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
• Manning the practice's email inbox when needed
• To maintain a good rapport/relationship between internal and external patients of the Practice at all times.
• To have an overview of the demands and workflow of the Practice during the working day.
• Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
• Arranging appointments for patients reviews as part of QOF/PCN management
• Register new patients living within our catchment area
• Dealing with internal and external post
• To reach practice targets by asking patients to complete the patient friends and family surveys on a daily basis.
• Patient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.
• Effectively signpost patients to services appropriate to their needs
• Scanning and action the clinical correspondence as per GP instructions into the patients medical records
• To be flexible to cover shifts in the event of staff holidays and sickness at short notice.

Person Specification

Qualifications

• GCSE grade A-C (9-4) in English and Maths (or equivalent)
• NVQ in Customer Service or equivalent experience

• Experience working with the general public
• Experience in administrative roles

• Experience working in a healthcare setting
• Previous experience in GP Practice
• Knowledge of the EMIS system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.