Receptionist

Castle Hotel; Windsor; On-site; GBP 10,000 - 40,000; Full time

Job summary

A historic hotel in Windsor is seeking a dedicated Front Office team member to warmly welcome all guests and ensure exceptional customer service. Previous experience in luxury hotel reception is preferred, but not essential. The ideal candidate will possess strong communication skills, attention to detail, and the ability to thrive under pressure. Benefits include free hotel breaks and comprehensive learning opportunities. Join us in offering an unparalleled experience to our guests.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality Membership

Health Assured Services

Qualifications

• Exceptional customer service skills are essential.
• Ability to work under pressure with a warm personality.
• Familiarity with a hotel PMS is an advantage.

Responsibilities

• Provide a warm welcome to all hotel guests.
• Address guest concerns proactively.
• Ensure immaculate personal presentation.

Skills

Customer Service

Multi-line Phone Systems

Computer Skills

Front Desk

Office Experience

Tools

QuickBooks

Job description

The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall with royal attractions such as Windsor Castle and St. Georges Chapel both within easy reach for guests who are eager to immerse themselves in all that Windsor has to offer.

About Sutton Hotel Collection

The Sutton Hotel Collection is a privately-owned group of historic hotels each situated in outstanding locations. Our brand is still young but our vision has always been clear; to create a brand that places its people at the heart of the business plays an active role in local community genuinely cares about its guests and consistently delivers an effortless yet authentic and superior level of service.

Owned by the Sutton family who are passionate about being an employer of choice we are committed to developing one of the leading upper four-star hotel brands in the UK. As we continue this exciting journey we invite you to be part of our next chapter. Being a family-owned group by extension our people are our family. We recognise how much our people invest in us in turn we offer exceptional learning opportunities as well as best-in-class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collections values of generosity kindness and contribute towards the happier lives of you our people. Here are some of the benefits you will receive when you join us :

• Free Hotel Breaks - From the first day of service you can benefit from two free breaks of one / two days in any Sutton Hotel Collection hotel in a 12-month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute 150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers four weeks leave at 90% for fathers)
• Institute of Hospitality - We will pay for your membership creating avenues for learning coaching and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy up-to-date information support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty complimentary on-site parking uniform regular on and off-site social events and celebrations and cycle scheme.

Our Opportunity

Working as a member of the Front Office team you will provide a wonderfully warm welcome to all of our hotel guests. Whilst not essential previous experience of working in a hotel reception preferably luxury four or five star market would be a distinct exceptional customer service is essential Our Receptionists are friendly attentive and proactive in addressing any concerns making each guest feel valued.

Familiarity with a hotel PMS will also give you an edge over other candidates. Strong communication skills an ability to work under pressure and immaculate personal presentation as well as a professional and warm personality are all part of the overall picture.

Our People

At the Sutton Hotel Collection we believe that work should be a place where everyone feels valued supported and truly belongs. We recognise the responsibility we have in shaping our employees experience. Our vision is to create an environment where every team member feels cared for trusted and empowered to be themselves.

We are committed to fostering an inclusive culture where everyone can thrive contribute and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible including making adjustments for those who need additional support. If you would like us to make anyreasonable adjustments during the application process please let us know by contacting Maxine Pierrepontat by calling . Join us in building a more inclusive future together.

Our Ethos

At Sutton Hotel Collection we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey.

Required Experience

Junior IC

Key Skills

• Multi-line Phone Systems
• Customer Service
• Computer Skills
• QuickBooks
• Medical office experience
• Office Experience
• 10 Key Calculator
• Dental Office Experience
• Front Desk
• Administrative Experience
• Medical Receptionist
• Phone Etiquette

Employment Type: Full-Time

Experience: years

Vacancy: 1