Receptionist

Champneys; Wilmslow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading wellness resort in Wilmslow is seeking a Receptionist to serve as the first point of contact for guests. This role requires excellent customer service skills and attention to details such as handling registrations and financial payments. The Receptionist will assist with guest check-ins, monitor safety regulations, and support in upselling spa services, contributing to a welcoming environment that aligns with the brand's vision. A variety of perks are provided, including discounts and wellness initiatives.

Benefits

Health, Wellness and Wellbeing incentives

Employee Assistance Programme

Discounted stays for staff and family

Complimentary Spa Day

50% discount on products

Qualifications

• Demonstrated customer service experience in a hospitality environment.
• Ability to adhere to GDPR regulations and procedures.
• Proven skills in cash handling and financial transactions.

Responsibilities

• Greet guests and oversee the check-in process.
• Administer financial payments according to GDPR standards.
• Monitor CCTV for safety compliance.
• Conduct pool tests as required.

Skills

Customer service

Communication

Attention to detail

Job description

Receptionist

Champneys Mottram Hall

Contract: Full Time
Salary: up to £12.21 per hour plus service charge & gratuities

Role Objective

To be the first port of call for all questions and queries relating to a guest stay, spa day, club membership or any other general enquiry. Always Demonstrating a can-do attitude, you will be a source of information for all guests and colleagues. Your knowledge of the day’s activities, guest numbers and availability will ensure that you support the wider teams with maximisation and utilisation.

This role is far reaching and supports other functions such as the Spa, Wellbeing & Fitness, Main Reception, and all managers in terms of guest data and information that you possess.

We only have one opportunity to create a first impression, make sure it counts.

Some Responsibilities include

• Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking‑in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
• Correctly and line with the GDPR you will receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with the governing regulations.
• When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked. Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.
• Monitor CCTV to ensure the safety of bathers in the pool and other areas.
• Monitor headcounts every hour to ensure the maximum bather load is not exceeded.
• Support with conducting pool tests should a member of the fitness team or maintenance team not be available (must be trained).
• Where guest walks are in place, support / lead these where required.
• Close any open folios and settle classes on the system.
• Upsell additional services and items, manage columns to ensure yield management.
• Assist in the scheduling of Spa colleagues and services.
• Take responsibility for pre‑bookings and bookings of all spa services offered and ensure that the billing of guest services is carried out correctly and in a timely manner.
• Ensure full knowledge of residential, day packages and services.
• Keep up to date on promotional offers and sell services to guests as per targets set, supporting the team in achieving sales targets.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self‑Guided meditation
• Wellbeing podcasts

Additional Benefits:

• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required
• Other perks such as shopping discounts and financial support
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our properties
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking [Hotels and Resorts only]
• Professional Uniform