Receptionist

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW); Weston-super-Mare; On-site; GBP 18,000 - 24,000; Part time

Job summary

A major healthcare provider in the UK is seeking part-time Receptionists for the A&E Department at Weston General Hospital. The role involves providing high-quality reception services and assisting patients while multitasking in a fast-paced environment. Ideal candidates should have strong organisational skills, good customer service abilities, and experience in office tasks. Opportunities available are 24 hours per week for three posts and 16 hours for one post, requiring flexible shifts across 7 days a week.

Qualifications

• Good standard of general education at GCSE grade C or above or equivalent.
• Experience of using computer systems and following Microsoft Office packages.
• Experience of working in a fast-paced office environment.

Responsibilities

• Provide high-quality reception services and customer care.
• Act as a first point of contact for patients, relatives, and public.
• Organise workload according to department demands.

Skills

Organisational skills

Customer service skills

Multitasking

Ability to work under pressure

Teamwork

Education

Good standard of general education at GCSE grade C or above or equivalent

ECDL or equivalent qualification

Administrative qualification or working towards e.g. NVQ level 2

Tools

Microsoft Office packages

Job description

Go back University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Receptionist

The closing date is 30 December 2025

An exciting opportunity has arisen to appoint part‑time Receptionists to join the A&E Department at Weston General Hospital.

We are looking for enthusiastic and dynamic candidates who thrive in a busy and supportive working environment. The role of the Receptionist is integral to all that we do.

You must be able to greet patients, be approachable and empathetic to patient needs, while also working effectively under pressure. The role can sometimes be demanding, with telephone calls to answer alongside the needs of patients and other staff. It requires a significant amount of computer work, so high standards of speed and accuracy are essential.

We are recruiting for:

• 3 posts at 24 hours per week
• 1 post at 16 hours per week

These roles will work across 7 days a week, including weekends and bank holidays, on a rotating shift pattern:

• AM shift: 07:00 – 15:30
• PM shift: 15:30 – 00:00

If you are passionate about delivering excellent patient care and enjoy working in a fast‑paced environment, we would love to hear from you!

The rota operates on a 6‑week rolling basis, ensuring fair distribution of shifts across the team.

Interviews will be held on Tuesday 6th January 2026

Main duties of the job

To provide high quality reception services for the Trust and maintaining the highest standards of service delivery and customer care. Act as a first point of contact assistance to patients, relatives or other members of the public who attend or make contact by phone to the emergency department.

To organise their workload in accordance with the demands of the department.

To co‑ordinate daily activities to ensure efficiency of service within the organisation.

To exercise initiative.

To ensure that confidentiality is maintained at all times.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Job responsibilities

For a more detailed job description and main responsibilities please refer to the job description document attached to this vacancy.

Person Specification

Qualifications

• Good standard of general education at GCSE grade C or above or equivalent
• ECDL, or equivalent qualification or experience of using computer systems and following Microsoft Office packages – Word, Excel and Outlook
• Administrative qualification or working towards e.g. NVQ level 2, or equivalent qualification or experience

Knowledge

• Basic knowledge of NHS related legislation and codes of practice i.e. confidentiality and data protection
• A good understanding of how to work electrical equipment i.e. computers, photocopiers and printers
• Knowledge and experience of using computer systems and Microsoft Packages
• Experience of team working to achieve performance targets
• Experience of working in a fast‑paced office environment
• Experience of working with the public
• A basic understanding of medical terminology
• Experience of working in the NHS or similar organisation

Skills

• Must have good organisational skills and self‑management with ability to multitask to meet targets and deadlines
• Must have excellent customer service skills for both internal and external users both face to face and via telephone
• Must be able to work under pressure with frequent interruptions
• Must have the ability to work alone and as part of a team
• Must be able to think logically and methodically within working practices
• Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
• Ability to put people at ease and recognise emotional needs of visitors

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)