Receptionist

The QHotels Collection; Stratford-upon-Avon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group is seeking a customer service professional for their DoubleTree by Hilton Stratford-upon-Avon hotel. You will be the first impression for guests, handling check-ins, payments, and queries, ensuring all guests receive outstanding service throughout their stay. Ideal candidates will have a passion for customer service and experience in similar roles. The hotel offers various benefits including free health club membership and discounts across the hotel group.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Experience in a customer-facing role.
• Passion for delivering outstanding customer service.
• Ability to multi-task effectively.

Responsibilities

• Greet guests and assign rooms.
• Handle payments and general administrative duties.
• Address guest enquiries and complaints professionally.

Skills

Customer service passion

Conflict resolution experience

Ability to work under pressure

Strong time management skills

Organisational skills

Job description

Overview

Do you thrive on delivering outstanding customer service? Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Curious to find out more?

About the hotel

DoubleTree by Hilton Stratford-upon-Avon hotel is located in Stratford-upon-Avon. Our hotel is a 4*, 102-bedroom property and has The Quills restaurant and a lounge bar area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a 24-hour small fitness & gym room.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.