Receptionist

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Southampton; On-site; GBP 25,000; Full time

Job summary

A healthcare organization in the United Kingdom seeks a dedicated Receptionist at Trust Headquarters. This role requires a friendly and organized individual who can manage a busy reception environment. Responsibilities include operating the switchboard, handling mailroom duties, and assisting with administrative tasks. Ideal candidates must have experience in a reception or clerical role, excellent communication skills, and the ability to work independently and in a team. Join us and contribute to compassionate healthcare.

Qualifications

• Two years experience in a reception or clerical environment is essential.
• Able to handle a variety of tasks and work under pressure.
• Discreet and able to maintain confidentiality.

Responsibilities

• Be the first point of contact for visitors and calls.
• Handle mailroom duties such as sorting and tracking deliveries.
• Manage meeting room bookings and maintain reception area.

Skills

Excellent communication skills

Organisational skills

Calm and professional manner

Confident telephone manner

Ability to work independently

Teamwork

Education

GCSE in English Language and Mathematics Grade C

NVQ II Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist

The closing date is 28 December 2025

Join our Team as a Receptionist at Trust Headquarters.

Are you friendly, organised, and passionate about helping others? As the first point of contact at Tatchbury Mount, you'll play a vital role in creating a welcoming environment for visitors, staff, and service users. This position offers variety every day – managing the main reception and switchboard, handling mailroom duties, co‑ordinating meeting room bookings, and supporting colleagues with essential admin tasks.

What does it take? You'll need excellent communication skills, a calm and professional manner, and confidence using Word, Excel, and Outlook. Previous experience in reception or clerical work is essential, along with the ability to work independently and as part of a team.

Why work with us? You'll join Hampshire and Isle of Wight Healthcare NHS Foundation Trust – a team driven by Compassion, Accountability, Respect, and Excellence. We value your growth, offering training and development opportunities, and you'll be part of a supportive environment where your contribution truly matters.

If you're enthusiastic, adaptable, and ready to make a difference, we'd love to hear from you!

Main duties of the job

As a Receptionist at Trust Headquarters, you'll be the first point of contact for visitors, staff, and callers – creating a professional and welcoming environment. Your responsibilities include operating the main switchboard, managing incoming calls and messages, and responding with care to those in distress. You will handle mailroom duties such as sorting, franking, and tracking deliveries, as well as maintaining accurate records.

You will also manage meeting room bookings, issue and track security fobs, and keep the reception area tidy and presentable. Additional tasks include ordering stationery and hospitality supplies, replenishing beverage stocks, and supporting colleagues with ad‑hoc admin duties.

We are looking for someone with excellent communication and organisational skills, a confident telephone manner, and the ability to work calmly under pressure. You should be computer literate (Word, Excel, Outlook), discreet, and able to work both independently and as part of a team. Previous experience in reception or clerical work and dealing with the public is essential.

If you're flexible, enthusiastic, and committed to delivering outstanding service, this role is for you!

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined‑up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community‑based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute‑level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone – if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team – detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working – all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Educated to GCSE standard, to include English Language and Mathematics Grade C (or equivalent).
• NVQ II Business Administration

Experience

• Experience of working in a reception/clerical environment and of dealing with the public.
• Experience of working in a constantly changing environment.

Additional Criteria

• Computer literate: able to use Word, Excel, Outlook for basic tasks.
• Knowledge of admin working processes and procedures.
• Good organisational skills.
• Able to deal confidently, tactfully and confidentially with people at all levels.
• Excellent telephone manner.
• Able to work in a team and on own initiative.
• Knowledge and Understanding of Hampshire and Isle of Wight Healthcare NHS Foundation Trust aims and objectives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,465 to £24,465 a year Based on full time hours