Receptionist

Bupa Dental Care; Royton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading dental care provider in Royton is seeking a Receptionist to ensure excellent customer care by warmly greeting patients and managing appointments. The role requires strong communication skills and a proactive approach to support the team. Benefits include competitive pay, healthcare support, and career progression opportunities. Ideal candidates will have customer-focused experience and a passion for delivering outstanding service. Join a supportive team at a company that values its people.

Benefits

Competitive pay

Healthcare support

Retail discounts

Career pathways

Cycle to Work Scheme

Discounted dental insurance

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach to support the team.
• Professionalism and a genuine passion for delivering excellent service.
• Confident in promoting and upselling products and services.

Responsibilities

• Warmly greet patients and answer queries.
• Handle diary and appointment management.
• Explain processes and treatment options to patients.
• Keep patient records accurate and manage confidential information.
• Handle concerns and complaints professionally.
• Support clinicians with smooth handovers and admin tasks.

Skills

Customer-focused experience

Strong communication skills

IT systems confidence

Proactive and flexible approach

Professionalism and empathy

Promoting and upselling services

Job description

Receptionist – Bupa Dental Care Royton

What you’ll be doing

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What we’re looking for

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach – ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

• Competitive pay – opportunities to increase through training and development.
• Healthcare & wellbeing support – remote GP, physiotherapy, mental health services, annual allowance for Bupa products, Employee Assistance Programme, family mental health line, personal energy wellbeing programme, discounted dental insurance for you and your family.
• Financial & lifestyle benefits – retail discounts, reduced rates at gyms and digital fitness providers, Wagestream access to pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, Bupa’s Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you’re organised, approachable, and love helping people, this could be the perfect role for you.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview / assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.