Receptionist

Thwaites; Penrith; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent hotel company in Penrith is seeking a Receptionist to be the public face of their hotel. You will play a crucial role in ensuring thousands of guests receive a warm welcome and have a pleasant experience. The ideal candidate should have a warm demeanor, excellent communication skills, and the ability to stay calm under pressure. In return for your dedication, this role offers a competitive salary, good work-life balance, and various employee benefits, enhancing your career progression opportunities.

Benefits

Competitive salary, negotiable depending on experience

Wage access up to 40% as earned

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Supportive work environment

Qualifications

• Passionate about providing a great guest experience.
• Able to give the warmest of welcomes no matter the situation.
• Capable of handling unexpected circumstances effortlessly.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Provide information about hotel facilities and services.
• Upsell rooms and other hotel facilities.

Skills

Warm demeanor

Strong communication

Ability to remain calm under pressure

Job description

We're looking for a Receptionist to be the public face of our hotel

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the hotel’s facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment