Receptionist

Rodericks Dental Partners; Oldham; On-site; GBP 18,000 - 22,000; Part time

Job summary

A dental service provider in Oldham is seeking a Receptionist to provide exceptional service to patients. The successful candidate will manage patient inquiries, schedule appointments, and support the dental team. Strong communication skills and a passion for customer service are essential. This position offers a tiered salary based on experience and various benefits including annual leave and comprehensive training.

Benefits

Tiered salary based on experience

Retail discounts

Extra annual leave on Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to build rapport with patients and provide exceptional service.
• Comfortable with IT and learning new software.
• Strong attention to detail and ability to follow processes.

Responsibilities

• Welcome patients and manage their journey at the practice.
• Handle patient queries and inform them about treatments.
• Manage diaries and scheduling for consultations.

Skills

Customer service

Communication skills

Attention to detail

IT skills

Team player

Job description

Overview

Role: Receptionist

Location: Uppermill Dental, Oldham.

Hours: 29 hours per week.

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in person courses)
• Refer a friend scheme

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key Skills And Experience

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.