Receptionist

Royal Mail; Milton Keynes; On-site; GBP 40,000 - 60,000; Part time

Job summary

A major facilities management company in Milton Keynes is seeking a part-time receptionist to provide exceptional customer service. Key duties include welcoming visitors, managing the telephone system, and performing administrative tasks. Candidates must have previous experience in similar roles, excellent telephone skills, and the ability to be flexible with hours, including covering afternoon duties during leave. This is an excellent opportunity to join a respected team focused on high standards and customer satisfaction.

Qualifications

• Previous experience in a receptionist or admin role is required.
• Willingness to undertake First Aid and SIA training is beneficial.
• Excellent telephone manner is essential.

Responsibilities

• Greet visitors and manage a warm welcome.
• Operate the telephone system and maintain directories.
• Conduct general administrative tasks as required.
• Control access to secure areas and manage security passes.
• Liaise with customers and report faults.

Skills

Receptionist experience

Customer service skills

Time management

MS Office proficiency

Flexibility

Job description

As the first point of contact to visitors, and employees you will:

Responsibilities

• Greet and manage all visitors, ensuring a warm and professional welcome
• Operate and manage the telephone system, maintain local telephone directories and signing‑in procedures.
• Perform general administrative tasks including photocopying, typing, room bookings and conference arrangements
• Control access to secure areas and manage security passes
• Act as a key contact point for customer liaison and fault reporting
• Have responsibility for unlocking the building

Attendance

20 hours per week, Monday to Friday initially 07:00 - 11:00, with a future attendance requirement to cover 06.30-10.30. A degree of flexibility with your attendance is needed. During periods of annual leave, you will be required to cover the afternoon reception duties until 18:00.

Requirements

• Previous receptionist, admin and customer facing experience
• First aid trained/SIA licence or a willingness to undertake training
• Experienced in MS Office and email systems
• Excellent telephone manner and customer service skills
• Flexibility with attendance and able to cover the afternoon reception duties (until 18:00) during annual leave periods
• Strong time management and prioritisation skills.

About Royal Mail

Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1750 sites.

We pride ourselves in working to the highest standards of both technical assurance and customer service. It's our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.

Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.

Trust is the foundation of RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us.

Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.