Receptionist

HCA Healthcare UK; Manchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a full-time Receptionist in Manchester. You will meet and greet patients, assist with enquiries, and handle queries both in person and via phone. The ideal candidate will have strong communication skills and some experience in hospitality, service, or healthcare. This role offers competitive pay and flexible benefits, emphasizing employee wellbeing.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contributions

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discounts

Flexible health and lifestyle benefits

Qualifications

• Previous experience in hospitality, service, or healthcare preferred.
• Good general level of education, 5 GCSEs at C grade or above preferred.
• Excellent spoken and written English.
• Proven experience with information systems.

Responsibilities

• Meet and greet all patients and visitors.
• Assist with enquiries and paperwork.
• Handle face-to-face, telephone, and email queries.
• Collaborate with clinical staff for patient care.

Skills

Communication skills

Customer service experience

Computer literacy

Microsoft Office

Education

GCSEs or equivalent

Job description

Job Title: Receptionist
Location: Manchester
Full time: 37.5 hours per week
Shift times: Monday – Friday
Permanent
Salary: £26,052 to £26,486 depending on experience

What you’ll do

• To meet and greet all patients, visitors, GP’s and staff and assist with their enquiries
• To have a good understanding of the medical system and the relevant Microsoft Office programs
• Issuing clients with the necessary paperwork and explaining forms
• Dealing with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills
• To work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey
• To be visible accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries or escalation of complaints to the Senior Receptionist as needed. In this role you will learn from our leading experts and will contribute the vital care of our patients, as a valued member of the HCA Group.

What you’ll bring

• Previous knowledge and experience in the hospitality, service or healthcare industry would be advantageous
• Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent
• Excellent spoken and written English
• Computer literate with proven experience of Microsoft Office and experience of information systems

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Receptionist you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

#LI-AM2