Receptionist

PDSA; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A pet welfare organization in Manchester seeks a Receptionist to provide excellent customer service at their busy Pet Wellbeing Centre. Responsibilities include processing clients, handling inquiries, and encouraging financial contributions. The role requires strong organizational and communication skills, and while prior office experience is beneficial, it is not mandatory. This is a temporary position with flexible hours across weekdays, weekends, and bank holidays.

Qualifications

• Organized and can handle a busy reception environment.
• Previous office experience is beneficial but not essential.

Responsibilities

• Deliver excellent customer service at the reception.
• Process clients attending the hospital and manage telephone enquiries.
• Encourage financial contributions and maintain paperwork.

Skills

Good communication skills

Strong organizational skills

Excellent telephone manner

Job description

Pets and people at the heart of what we do.

About the Role

We are looking for a Receptionist who will deliver an excellent standard of customer service by communicating sympathetically and courteously with our Manchester Pet Wellbeing Centre.

Working on the hospital’s busy reception, our Receptionists are responsible for processing clients who attend the hospital, answering telephone enquiries, encouraging financial contributions from clients and maintaining PDSA paperwork.

This job is suitable for those who are highly resilient and enjoy working in a fast paced environment, working flexibly in line with changing demands.

This is a temporary position of 20 hours per week, with shifts varying between 8 : 30am and 6 : 00pm across weekdays, weekends, and bank holidays. Additional hours may be offered to support overtime requirements too.

About You

Pethospitals are busy places, therefore successful candidates will need to be organised, with good communication skills and an excellent telephone manner. Previous office experience, including word processing and use of a computerised records systems is an advantage but not essential.

The closing date for this vacancy may be brought forward should we receive sufficient candidates.

Make a difference every day with PDSA

AboutUs

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’renow on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together,we'llbuild a stronger organisation to ensure our services help those who need us most for the next hundred years.

Ifyou'reready to make a real difference and be part of a teamthat'screating positive change, we want you to join us.Let'sbuild a brighter future for pets and their owners, together.

To apply for this role, click Apply Now at the top of the page, create a candidateaccountand complete our simple application form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds.

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.