Receptionist

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare foundation trust in Manchester is looking for a Receptionist to provide high-quality service in a fast-paced environment. The successful applicant will be responsible for greeting and assisting visitors, managing reception duties, and ensuring that meeting rooms are prepared for use. Ideal candidates will have experience in customer service and excellent communication skills. This position offers a comprehensive benefits package including annual leave, pension, and well-being programs.

Benefits

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Qualifications

• Experience in a customer-facing role.
• Ability to work efficiently in a fast-paced environment.
• Strong interpersonal skills to build effective relationships.

Responsibilities

• Act as the first point of contact for visitors.
• Handle visitor sign-in and ensure compliance.
• Respond to generic reception emails promptly.
• Prepare meeting rooms and AV equipment.
• Assist in liaising with logistical teams for room setups.

Skills

Customer service

Attention to detail

Proactive communication

Job description

The Receptionist will be an integral member of the Capital, Estates and Facilities Directorate who will be expected to work quickly, proactively and accurately in a fast-paced environment to deliver a high quality and comprehensive service.

The post holder will be interactive and will liaise with a variety of customers, both internal and external to the Trust, building an excellent working relationship providing an efficient, effective and professional reception service.

The post holder will work as part of the Facilities Team and will be required to work closely with their colleagues, providing a flexible comprehensive service offering cover for colleagues when necessary, for which full training will be provided.

Please note – This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Responsibilities

• Act as first point of contact for the building, determining business needs and assisting all visitors with a welcoming, courteous, professional, friendly and helpful attitude at all times.
• Ensure all visitors sign in and out of the building and are provided with relevant identification where required.
• Contact staff when appropriate to announce/advise visitor arrival.
• Ensure all reception duties and processes are carried out in a timely and accurate manner.
• Ensure all emails received in the 'generic reception email' account are responded to and any requests/queries are dealt with.
• Ensure the meeting rooms are in a suitable state prior to commencement of the meeting and the audio‑visual (AV) equipment is switched on and working.
• Liaise with Logistic Team to ensure room layouts are correct & partitions opened/closed if required.

All positions within the Trust are subject to satisfactory pre‑employment checks; for further information on the checks required please visit the NHS Employers website www.nhsemployers.org.

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under‑represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we'd love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing a job application. The assessment of an application is made on its entirety and most times AI‑generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real‑life examples of one's achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government's website - click here.
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer. Do you have experience outside the NHS? We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community‑based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

Pay Enhancements

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)