Receptionist

Hamilton Mayday; Liverpool; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hospitality company in Liverpool is seeking a professional Hotel Receptionist to join their team. The ideal candidate will possess proven experience with the OPERA Hotel Management System and demonstrate excellent communication and customer service skills. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, and ensuring guest satisfaction. This role requires the ability to work shifts, including weekends and holidays, and a professional appearance is essential.

Qualifications

• Proven experience using the OPERA Hotel Management System.
• Excellent communication and customer service skills.
• Ability to work shifts, including weekends and holidays.

Responsibilities

• Welcoming and assisting guests in a friendly manner.
• Handling check-ins and check-outs using the OPERA system.
• Managing reservations and guest inquiries.
• Ensuring guest satisfaction at all times.

Skills

Proven experience using OPERA Hotel Management System

Excellent communication skills

Customer service skills

Strong organizational abilities

Ability to work shifts

Job description

We are seeking a professional and well-presented Hotel Receptionist to join our hospitality team.

Requirements:

• Proven experience using OPERA Hotel Management System
• Excellent communication and customer service skills
• Ability to work shifts, including weekends and holidays
• Strong organizational and multitasking abilities
• Professional appearance and attitude

Uniform Requirements (Mandatory):

• Black long‑sleeve shirt
• Black tie
• Black pants
• Black formal shoes

Responsibilities:

• Welcoming and assisting guests in a friendly and professional manner
• Handling check‑ins and check‑outs using OPERA system
• Managing reservations and guest inquiries
• Handling payments and maintaining accurate records
• Ensuring guest satisfaction at all times