Receptionist

Avery Healthcare Group Ltd.; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable healthcare provider in Leicester is looking for a Receptionist to deliver high-quality customer service and administrative support. Responsibilities include answering calls, redirecting queries, maintaining the reception area, and assisting the General Manager. The ideal candidate will be friendly, have excellent communication skills, and be computer literate. A DBS check and proof of UK work eligibility are required for this position. This role operates under a maternity cover arrangement, from 8:30 AM to 6:30 PM.

Responsibilities

• Provide high-quality customer service as the first point of contact.
• Answer telephone calls and redirect queries to relevant staff.
• Maintain reception area tidiness and assist the General Manager.

Skills

Excellent communication skills

Computer proficiency

Positive and friendly attitude

Experience with client complaints

Job description

About Avery Healthcare

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of 'creating meaningful lives together'. They are passionate about creating enriching experiences for their residents and team members, offering exceptional care across their growing network of over 100 homes. Avery is committed to building a supportive and inspiring environment where employees feel valued and empowered every day.

Main duties of the job

As a Receptionist at Avery Healthcare's South Lodge Care Home in Leicester, your focus will be to offer professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services. Your responsibilities will include answering the telephone, responding to enquiries, redirecting calls, maintaining databases, and providing administrative assistance to the General Manager. You will also be responsible for maintaining the general tidiness of the reception area.

Package Description

Shift Details: Maternity Cover, 8.30 AM - 6.30 PM

About the role

Your focus as a receptionist will be to offer professional, high quality customer service as the first point of contact within the home, as well as providing a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception‑related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About you

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

Additional requirements

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.