Receptionist

Metropolitan Gaming; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming company in Greater London is seeking a customer service representative to meet and greet customers, assist with queries, and explain player rewards benefits. Candidates must possess strong communication skills and a positive attitude, along with the ability to work flexible shifts, including nights, evenings, and weekends. Join a high-performance team and enjoy attractive benefits, including discounts and support services.

Benefits

50% off food and beverages

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentive

Financial advice services

Employee health and wellbeing services

Virtual GP Services

Season Ticket Loans

Employee assistance program

Cycle to work scheme

Qualifications

• Must be aged 18 or above and have the right to work in the UK.
• Flexibility to work nights, evenings, weekends, and shifts required.

Responsibilities

• Meet and greet customers while assisting with their queries.
• Ensure efficient and courteous service to customers.
• Engage customers by explaining player rewards benefits.
• Log telephone calls and other communications to the venue.

Skills

Customer service

Communication

Positive attitude

Job description

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Main Responsibilities

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
• Receiving and logging telephone calls and other communications to the venue.

Service Behaviours

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.