Receptionist

Cosmetic Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury aesthetics clinic in Harley Street is seeking a polished Front of House & Admin Coordinator. The role includes welcoming clients, managing appointment schedules, and handling patient communications. Interested candidates should have outstanding interpersonal skills, attention to detail, and preferable experience in clinical or luxury settings. A competitive salary starting from £32,000 along with incentives is offered, along with training opportunities and staff discounts.

Benefits

Competitive salary

Staff discounts on treatments and products

Ongoing training and CPD opportunities

Qualifications

• Experience in clinical, aesthetic, or luxury hospitality settings preferred.
• Confident using clinic software (CRM / EMR systems).
• Excellent written and spoken English; other languages a bonus.

Responsibilities

• Welcome and check in clients warmly.
• Manage appointment schedules and patient communications.
• Coordinate patient journeys, from pre-treatment to post-treatment care.

Skills

Outstanding interpersonal and communication skills

Attention to detail

Proactive and solutions-focused

Tools

Pabau

MS Office

Job description

Job Title : Front of House & Admin Coordinator

Location : Harley Street, London

Contract Type : Full-time (40 hrs / week) / Part-time option (32 hrs / week)

Hours : Monday to Friday, 9am6pm + occasional Saturdays

About the Role

We’re looking for a polished Front of House & Admin Coordinator to create exceptional first impressions and support daily operations within a luxury aesthetic and surgical setting.

Key Responsibilities

• Welcome and check in clients warmly, creating a professional and comfortable environment
• Manage appointment schedules and patient communications seamlessly via phone, WhatsApp, and email
• Coordinate patient journeys, from pre-treatment instructions to post-treatment care
• Handle payments, consent forms, and aftercare packs
• Keep the reception area impeccable and aligned with luxury standards
• Support admin duties including stock management, deliveries, audits, and document compliance
• Assist with patient photography, online reviews, and CRM communications

Skills & Attributes

• Outstanding interpersonal and communication skills
• Discreet, empathetic, and confident handling VIP patients
• Impeccable attention to detail and high standards of presentation
• Proactive, team-oriented, and solutions-focused
• Experience in clinical, aesthetic, or luxury hospitality settings preferred

Requirements

• Confident using clinic software (e.g., Pabau, CRM / EMR systems)
• Proficiency in MS Office; photography experience a bonus
• Knowledge of CQC protocols or surgical practice is a plus
• Excellent written and spoken English; other languages a bonus

Benefits

• Competitive salary from £32,000 + incentives, based on experience
• Staff discounts on treatments and products
• Ongoing training and CPD opportunities
• Central location in Harley Street, with a high-end working environment

Interested?

Email [e-mail] or call 07734 203105 to discuss this opportunity further.

Apply now and step into a world where luxury and excellence meet in the aesthetics industry!