Receptionist

Rodericks Dental; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice based in Westminster is seeking a Receptionist to be the first point of contact for patients, providing exceptional customer service both in person and over the phone. The role involves managing appointments, understanding treatment options, and ensuring a positive patient experience. Candidates should possess strong communication and customer service skills, with a focus on efficiency and attention to detail. The position offers competitive salary and various benefits, including annual leave and comprehensive training.

Benefits

Tiered salary based on experience and skills

Retail discounts and deals

Increasing annual leave with service

Extra day of annual leave for your birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Experience in customer service roles required.
• Ability to learn treatment options in dental sector.
• Strong communication skills for interacting with patients.

Responsibilities

• Provide exceptional customer service in person and on the phone.
• Manage patient diaries and appointments efficiently.
• Liaise with dental laboratories and supply companies.

Skills

Customer service

Rapport building

IT skills

Attention to detail

Team player

Tools

SOE software

Job description

Overview

Job Type: Permanent
Job Sector: Health, Medicine
Region: London
Location: Westminster
Salary Description: Competitive Salary + practice performance bonus scheme
Posted: 18/09/2025
Recruiter: Rodericks Dental
Job Ref: rodericks/TP/Westminster/Receptionist/7328

Role Description

Receptionist
Location: Westminster Dental, Westminster.
Hours- 40 hours per week.
Benefits- Tiered salary based on experience and skills
Retail discounts and deals through our easy-to-use app
Annual leave that increases with length of service
Extra day of annual leave for your Birthday!
Comprehensive training (including online and in person courses)
Refer a friend scheme
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through our app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday
• Comprehensive training (including online and in person courses)
• Refer a friend scheme

Contact Details

Rodericks Dental
Tel: [phone]
Contact: Bethany Phillips
Email: [e-mail]