Receptionist

Total Facilities Recruitment Limited; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A facilities management company based in Edinburgh is seeking a temporary Receptionist to join their front of house team. The role involves welcoming visitors, managing calls and emails, and providing exceptional service to ensure a high standard is maintained at all times. Ideal candidates will have strong customer service experience across various sectors and present themselves professionally.

Qualifications

• Enthusiastic about delivering a high level of service at all times.
• Friendly, professional, bubbly personality.
• Extremely well presented.

Responsibilities

• Ensure a five-star service is delivered by welcoming visitors.
• Ensure all calls and emails are answered promptly.
• Manage the reception and helpdesk inbox.
• Deal with queries from occupiers or workers.

Skills

Customer-facing experience in Hotels

Customer-facing experience in Corporate environments

Customer-facing experience in Airlines

Customer-facing experience in Marketing/Event

Job description

Overview

We are currently looking for a receptionist to work on our clients site within Edinburgh, working in the front of house team ensuring all tenants and visitors receive a 5* service.

The position is in the front of house team on the ground floor, ensuring incoming visitors are seen to and assisted accordingly. Emails and phone calls are answered and dealt with, and any additional queries from visitors are handled. There are also administrative duties involved.

Role details

Receptionist

Location: Edinburgh

Salary: £14ph - £16ph

Contract: Temporary Receptionist

Duration: 3 days (1st-3rd October)

Responsibilities

• Ensure a five-star service is delivered by welcoming visitors and directing them accordingly
• Ensure all calls and emails are answered promptly and appropriately
• Manage the reception and helpdesk inbox
• Deal with queries from occupiers or workers
• Sign in visitors and assist with directions
• Report relevant information and issues to the Front of House Manager and designated Facilities Management team
• Keep the front of house area immaculately presented and replenish stock in kitchens; ensure areas are tidy

Qualifications / Experience

• Customer-facing experience in Hotels
• Customer-facing experience in Corporate environments
• Customer-facing experience in Airlines
• Customer-facing experience in Marketing/Event

Personal qualities

• Enthusiastic about delivering a high level of service at all times
• Friendly, professional, bubbly personality
• Extremely well presented (Black/Navy suit with matching blazer, white shirt, black court shoes; tie for male)
• Fantastic communication skills, especially when dealing with high-profile clients

Note: DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED.