Receptionist

Bupa; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading dental care provider in Chelmsford is seeking a Receptionist to ensure outstanding patient experiences. The role involves welcoming patients, managing appointments, and supporting the dental team for a smooth operation. Ideal candidates are customer-focused, possess strong communication skills, and are confident in using IT systems. The position offers competitive pay, career progression opportunities, and comprehensive healthcare benefits, creating a rewarding work environment.

Benefits

Competitive pay

Healthcare and wellbeing support

Financial and lifestyle benefits

Career pathways and progression

Additional health perks

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach to support the team.
• Professionalism, empathy, and a passion for excellent service.

Responsibilities

• Welcoming patients with a friendly and professional approach.
• Managing appointments and patient enquiries.
• Supporting patients throughout their visit.
• Keeping reception running efficiently.
• Handling concerns and complaints professionally.
• Assisting with smooth handovers between reception and treatment.

Skills

Customer service experience

Strong communication skills

IT systems confidence

Proactive approach

Professionalism and empathy

Job description

This is a varied and rewarding position where no two days are the same. You'll be:

• Welcoming patients with a friendly and professional approach
• Managing appointments and patient enquiries (in person and over the phone)
• Supporting patients throughout their visit
• Keeping reception running efficiently behind the scenes
• Working closely with Practice Manager Laura Cottey and the wider team. You'll be part of a supportive, friendly team in a well-established practice, with access to Bupa's industry-leading benefits, training and career development opportunities.

If you're organised, personable and passionate about delivering outstanding patient care, we'd love to hear from you. Apply today and become part of something special at Bupa Dental Care Chelmsford.

What you'll be doing

As a Receptionist, you'll play a key role in making every patient experience a positive one:

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem‑solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

You'll bring

• Previous experience in a customer‑focused role.
• Strong communication skills, both face‑to‑face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach – ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.

At Bupa Dental Care Chelmsford, our receptionists are at the very heart of the practice. As the first point of contact for our patients, you'll play a key role in creating a welcoming, calm and professional experience from check-in to check-out. Supporting the wider clinical team, you'll help ensure the practice runs smoothly while delivering the exceptional customer care Bupa is known for.

Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

• Competitive pay – with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You'll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa's Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You'll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa's Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you'll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We'll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employe