Receptionist

Malmaison Hotel Du Vin Holdings Limited; Brighton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hospitality group in Brighton is seeking a friendly and energetic receptionist. You will be the face of the hotel, delivering high standards of guest service while handling queries. This role offers career development opportunities through internal apprenticeships and numerous employee benefits, including discounted rates on stays, dining, and more.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Qualifications

• Must have a natural hospitality charm and a passion for service.
• Experience handling guest queries and requests.
• Ability to deliver high standards of guest service.

Responsibilities

• Be the face of the hotel, delivering high standards of guest service.
• Handle guest queries and requests with professionalism.
• Ensure a memorable experience for all guests.

Skills

Hospitality charm

Positive attitude

Professionalism

High standards

Job description

Overview

Receptionist, Malmaison – rate of pay / 40 hours – Permanent – Malmaison Brighton

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you—you love people and making guests smile every day, knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of.

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Responsibilities

Note: responsibilities are described across the original text as guest-facing duties and expectations for the receptionist role.

• Be the face of the hotel, delivering high standards of guest service.
• Handle guest queries and requests with professionalism and a positive attitude.
• Set the tone for guests as they arrive and depart, ensuring a memorable experience.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• Wagestream option giving instant access to your pay as it’s earned
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• Support for charitable causes including The Brain Charity
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Sustainability & Wellbeing

• 100% of our electricity is generated using renewable energy
• Recycle a minimum of 70% of hotel waste
• Move to chemical-free cleaning in bedrooms/public areas and enzyme-based eco-friendly kitchen systems
• Volunteer to work for sustainable charities 2 days per year on full pay

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.