Receptionist

HCA Healthcare; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Bournemouth seeks a Corporate Receptionist for our Primary Care division. You'll be the first point of contact for clients, delivering a warm and efficient service. The role requires at least 2 years of front-of-house experience and outstanding communication skills. You'll manage enquiries, maintain high standards, and work independently in a fast-paced environment. This position offers a permanent contract with competitive benefits, including private healthcare and flexible holiday options.

Benefits

25 days holiday each year

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan and Cycle to Work scheme

Group Life Assurance

Critical illness cover

Qualifications

• Previous Receptionist or Front of House experience (2 years) essential.
• Exceptional customer service and communication skills both face-to-face and via phone / email.
• Strong administrative and organisational abilities.

Responsibilities

• Manage front-of-house operations including telephone and email enquiries.
• Welcome and assist clients and visitors with professionalism warmth and discretion.
• Support a seamless journey by communicating clearly and anticipating needs.

Skills

Customer Service

Multi-line Phone Systems

Computer Skills

Tools

Microsoft Office

QuickBooks

Job description

Receptionist - Primary Care

Contract Type : Permanent

Location : Bournemouth 26-32 Oxford Road BH8 8EZ / HCA Primary Care.

Salary : (DOE) Benefits including Private Medical Insurance.

Hours : 40 per week

Schedule : Monday - Friday 8 : 30am - 5 : 30am (No weekends)

About HCA UK Corporate Healthcare

HCA Healthcare UK is renowned for delivering first-class private hospital care and for its expertise in managing complex medical cases. Beyond our hospitals we are also a well-established nationwide leader in Primary Care and Corporate Healthcare services bringing high-quality personalised care directly into the workplace.

Our clinical and non-clinical teams are embedded within some of the UKs most prestigious organisations including global banks insurers and professional services firms. This ensures their employees have seamless access to exceptional healthcare support tailored to the demands of their professional environments.

The Opportunity

We are looking for a Corporate Receptionist to join our team Primary Care division located in Bournemouth this is a prestigious front-of-house role where youll be the first point of contact for employees and visitors providing a warm professional and efficient service that reflects both HCAs and our clients standards of excellence.

Youll play an important role in creating a welcoming environment and delivering a smooth high-quality experience for every patient and visitor.

Key Responsibilities

• Welcome and assist clients and visitors with professionalism warmth and discretion.
• Manage front-of-house operations including telephone and email enquiries.
• Issue and explain client paperwork ensuring accuracy and efficiency.
• Support a seamless journey by communicating clearly and anticipating needs.
• Maintain high standards of presentation safety and confidentiality at all times.
• Work independently and confidently in a professional fast-paced setting.

About You

• Previous Receptionist or Front of House experience (2 years) essential.
• Exceptional customer service and communication skills both face-to-face and via phone / email.
• Strong administrative and organisational abilities.
• Confident working autonomously in a professional corporate environment.
• Proficient in Microsoft Office and general IT systems.
• Healthcare or corporate front-of-house experience is desirable but not essential.
• A polished approachable and adaptable manner always representing HCAs values of care integrity excellence and teamwork.

Why HCA UK

Originally founded over 50 years ago by Dr Thomas Frist HCA has gone on to become one of the worlds leading healthcare the UK were one of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments technology techniques medication and facilities. Being part of a large multisite established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our employees we empower them to provide exceptional care for our patients. Thats why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Receptionist youll be eligible for :

• 25 days holiday each year (plus bank holidays) increasing with service with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount for all facilities including Maternity packages at The Portland

Comprehensive range of flexible health protection and lifestyle benefits to suit you

Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. Thats the guiding philosophy behind our approach to Diversity Equity Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion compassion and respect for our patients and for each other. By working together with our colleagues were creating a truly inclusive environment where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. Thats why were happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.

Advert closing date

Second Week of January 2026

#LI-RG2

Required Experience

Junior IC

Key Skills

• Multi-line Phone Systems
• Customer Service
• Computer Skills
• QuickBooks
• Medical office experience
• Office Experience
• 10 Key Calculator
• Dental Office Experience
• Front Desk
• Administrative Experience
• Medical Receptionist
• Phone Etiquette

Employment Type

Full-Time

Experience

years

Vacancy

1