Receptionist

NHS North Of England Commissioning Support Unit; Blyth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Blyth is seeking a Receptionist to manage front desk operations and be the first point of contact for patients. The role involves greeting patients, scheduling appointments, and maintaining records. Strong communication and organizational skills are essential, as you will assist patients and ensure a welcoming environment. This position offers the chance to be part of a dedicated team committed to patient-centered care.

Benefits

Professional development opportunities

Competitive salary

Positive work-life balance

Qualifications

• Excellent communication skills to interact effectively with patients.
• Strong organizational skills for managing front desk operations.
• Ability to multitask while maintaining attention to detail.

Responsibilities

• Manage front desk operations including greeting and assisting patients.
• Schedule appointments and handle inquiries in a timely manner.
• Maintain patient records and ensure information is accurate.

Skills

Communication skills

Organizational skills

Multitasking

Attention to detail

Familiarity with medical terminology

Job description

Go back NHS North Of England Commissioning Support Unit

Receptionist

The closing date is 20 February 2026

Marine Medical Group, Blyth have a vacancy available for a Receptionist.

A medical receptionist serves as the first point of contact for patients in a healthcare facility, ensuring a welcoming and efficient environment. This role involves managing front desk operations, including greeting patients, scheduling appointments, and handling inquiries both in-person and over the phone. They work closely with healthcare providers to ensure smooth communication and coordination of patient care.

Key responsibilities include managing the flow of patients in the waiting area, handling sensitive patient information with confidentiality, and ensuring records are kept up to date with patient data. The role requires strong organizational skills, the ability to multitask, and a compassionate approach to patient interactions. A medical receptionist must possess excellent communication skills to effectively interact with patients, healthcare providers, and other contacts.

In addition to administrative duties, the medical receptionist may assist with directing patients to appropriate departments. The role demands attention to detail, particularly in managing appointment schedules and processing patient data. Familiarity with medical terminology is beneficial, but not essential. The medical receptionist plays a crucial role in ensuring a positive patient experience by providing efficient, courteous service and maintaining a well‑organized, professional front office.

Main duties of the job

Administration

To work in accordance of written protocols.

E‑mail and photocopy as requested.

Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Reception

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Receiving patients consulting with members of Practice team.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Appointments

Deal with all general enquiries, appointment requests for today/ future appointments from patients by telephone and in person.

Deal with visit requests.

Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner.

Computer

Ensure that all new patients are registered onto the computer system promptly and accurately.

Process patients change of address computer data and medical records.

Scan letters onto patients records ensuring the correct patient records are used.

Telephone

Have working knowledge of telephone system.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Other Tasks

Provide patients with test results after the doctor has reviewed results.

About us

Marine Medical Group is located in the picturesque coastal town of Blyth. We are dedicated to delivering comprehensive and high‑quality medical services. Focusing on patient‑centered care, we pride ourselves on our team of skilled professionals who are committed to improving health outcomes and enhancing the well‑being of our patients.

Our mission is to strive to be an accessible, effective, caring, sustainable and informed organisation for our patients and staff whenever they need our support.

We offer a wide range of medical services, including:

General practice and family medicine

Preventive health and wellness

Chronic disease management

Women's health

Children's health

We are dedicated to continuous professional development and staying updated with the latest advancements to offer the highest standard of care.

Our goal is to promote health and wellness within the Blyth community and support our patients in leading healthy, fulfilling lives.

Working at Marine Medical Group offers the opportunity to be part of a dynamic and supportive team. We value our employees and offer a range of benefits, including professional development opportunities, competitive salaries, and a positive work‑life balance.

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols.

Fax and photocopy as requested.

Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Reception

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Receiving patients consulting with members of Practice team.

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Appointments

Deal with all general enquiries, explain procedures and process appointment requests for today/ future appointments from patients by telephone and in person.

Deal with visit requests.

Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner.

Computer

Ensure that all new patients are registered onto the computer system promptly and accurately.

Process patients change of address computer data and medical records (have knowledge of Practice area.

Scan letters onto patients records ensuring the correct patient records are used.

Telephone

Have working knowledge of telephone system.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Other Tasks

Clear rooms after morning and afternoon surgeries.

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by managers.

Provide patients with test results after the doctor has reviewed results.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access