Receptionist

BE Offices; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A flexible workspace provider in Birmingham seeks a customer service professional for a full-time reception role. You will manage incoming calls and greet clients, ensuring a welcoming environment. Strong communication skills and proficiency in Microsoft Office are essential. Benefits include 20 days holiday, healthcare, and more. This role is integral to our award-winning service, and training for growth is provided.

Benefits

20 days holiday plus bank holidays

Paid day off for your Birthday

Healthcare (plus partners / dependants)

Employee Assistance Programme

Qualifications

• 2 months customer facing work experience, both face to face and telephone.
• Ability to juggle tasks while delivering great customer service.

Responsibilities

• Act as the first point of contact for clients and visitors.
• Manage phone calls and ensure reception area is welcoming.
• Book meetings and manage outgoing post and deliveries.

Skills

Excellent telephone communication skills

Face-to-Face customer service skills

Proficient in word and Outlook

Education

GCSE’s or above in Business Related Area

Job description

BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry.

Our vision – ‘Together, we are building the business lifestyle that everyone wants’

The first person our clients, and their clients see when they walk in every day is you. That makes you essential to our business.

As you’d expect you’ll be the first point of contact for all incoming calls and visitors, but more than that you’re a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping us to providing award‑winning service.

You’ll be based in our Paddington business centre in a busy team, reporting to the Centre Manager. We pay employees above the Living Wage requirements and you’ll get a host of benefits listed below.

You’ll be dealing with clients every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People accredited.

If you can juggle tasks and deliver great customer service then this role is for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.

Key Responsibilities and Accountabilities :

• You will be the first point of contact for the building, meeting and greeting all visitors and clients
• To ensure the reception area is tidy, safe and welcoming to all clients and visitors
• To provide a responsive and efficient reception and telephone service to all our clients
• To ensure the smooth operation of the switchboard service including announcing and forwarding calls to clients or their voicemail
• To ensure that all visitors including contractors follow the relevant signing in / out procedures
• To book meetings, catering and couriers for clients and communicate this to your team
• To liaise with relevant staff to ensure that any client queries are responded to within procedural timeframes
• To maintain the Business Centre client phone directory and contact lists as clients move in and out of the building
• To ensure that the receipt of deliveries including keys, recorded and couriered items are properly signed for and the recipient of the deliveries are notified promptly
• To manage outgoing post, ensuring that it is properly franked and ready for collection where required
• To carry out administrative and clerical duties as required including filing, photocopying, collating, writing emails to clients, letter writing, data entry and preparation of reports and other information
• To work hand in hand with our security team
• To be able to provide an effective handover to anyone covering your role whilst you are away

Role Related Development :

• To understand the principles of Health and Safety and Security procedures
• To support our Service Success Chain
• Local area and basic product knowledge
• Attend training to develop relevant knowledge and skills
• Training and development to help you progress not only in the company, but as a person too

Personal Specification :

• Qualification and Education - GCSE’s or above in Business Related Area – Essential
• Experience - 2 months customer facing work experience, both face to face and telephone – Desirable
• Skills and Abilities – Proficient in word and Outlook – Essential
• Excellent telephone communication skills – Essential
• Face-to-Face customer service skills – Essential
• Switchboard skills – Desirable
• Front of house management skills – Desirable
• Work Requirements - Full time position working business hours Monday to Friday – Essential
• Occasional irregular hours if required to meet business needs - Essential

Company Benefits

Annual Leave

• 20 days holiday (for your first year of employment) plus bank holidays
• Paid day off for your Birthday
• Buy and sell up to 3 days’ holiday* or carry up to 3 days unused annual leave to the subsequent year

Benefit Schemes

• Healthcare (plus partners / dependants)
• Dental Care
• Life Assurance
• Pension
• Corporate Eye Care
• Season Ticket Loan
• Loyalty of Service Rewards
• Cycle to work scheme
• Quit smoking reward and recognition scheme
• Access to our onsite Gym
• New starter lunch voucher
• Flu Vaccine Jab
• Employee Assistance Programme