Receptionist

Bupa Global; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health provider is seeking a Receptionist for Shockerwick House, a care facility in Bath. The role involves acting as the first point of contact for visitors, managing enquiries, and supporting administrative tasks. Ideal candidates should have a strong background in customer service, be friendly and organised, with the ability to handle a varied workload in a caring manner. The position offers competitive hourly pay and various employee benefits.

Benefits

24/7 healthcare support

Annual healthcare allowance

Early wage access

Generous holiday allowance

Sick pay scheme

Free meals on shift

Interest-free travel loan

Pension plans

Parental leave options

Qualifications

• Proven track record as a Receptionist providing excellent customer service.
• Ability to build strong relationships with residents and families.
• Caring attitude essential for the role.

Responsibilities

• Serve as the first point of contact for visitors.
• Manage new enquiries effectively.
• Conduct show-arounds within the care home.
• Support with clerical duties like paperwork and filing.

Skills

Customer service experience

Friendly and approachable attitude

Strong organizational skills

Ability to manage a varied workload

Job description

Overview

Job Description - Receptionist (SHO00HP)

Location: Somerset BA1 7LL

Salary: £12.25 - £13.25 per hour / depending on experience

CQC rating: Good

About the role

Shockerwick House is an historic building that has been converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one week and day care. The home is located on the outskirts of Bath’s World Heritage Site, with wheelchair-friendly gardens, an orangery, and a secure entry/exit system and 24-hour call system to help residents feel safe and secure. Bedrooms have their own TV and telephone. Special diets are catered for and there are oak-panelled dining rooms with hot and cold options. Activities include relaxation sessions, manicures, foot spas, arts and crafts, and musical afternoons.

We make health happen. At Bupa, we support those when they need it most, delivering person-centred care to help residents live their best lives.

Responsibilities

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Qualifications / Skills

• Experience as a Receptionist with a track record of providing excellent customer service
• Friendly, approachable, and well-organised with the ability to build strong relationships with residents, families, and internal teams
• Ability to handle a varied workload with a caring attitude that underpins everything you do

Benefits

• My Healthcare – 24/7 support, advice, and treatment options
• Annual allowance up to £350 toward Bupa healthcare products
• Wagestream – early access to earned wages
• 28 days holiday
• Sick pay scheme in addition to statutory sick pay
• Long service rewards (ecards, extra holidays, and money)
• Free meals on every shift
• Interest-free annual travel loan for public transport
• Pension plans and other benefits available
• Parental leave options and menopause support
• Discounts at gyms and fitness facilities

Why Bupa?

We are a health insurer and provider focused on helping people live longer, healthier, happier lives. We value diversity and encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We offer reasonable adjustments in recruitment for applicants who need them.

Note: This role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Unposting Date

Unposting Date: Ongoing

Job

Administration