Receptionist

Serco Limited; Bangor; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community leisure provider in Bangor is seeking a casual Receptionist to deliver excellent customer service at the Bangor Aurora Leisure Complex. Responsibilities include handling customer interactions and providing information about the facility. Ideal candidates should have strong communication skills, experience in a fast-paced environment, and a passion for customer service. This role offers a competitive hourly wage and development opportunities.

Benefits

Career progression

Reduced membership fees

Supportive work environment

Qualifications

• Passionate and enthusiastic individual who prides themselves on giving the best service.
• Experience dealing with customers in a busy environment.
• Good communication and customer care skills.

Responsibilities

• Be the first point of contact for customers as the Receptionist.
• Handle high levels of customer interaction face to face, via email, and by telephone.
• Assist other staff members as required.

Skills

Customer service

Communication skills

Sales experience

Cash handling

IT proficiency

Education

Customer service qualifications

Job description

Overview

Location: Bangor Aurora Leisure Complex
Working Hours: Casual, as and when required between Monday to Sunday
Salary: £12.85 per hour + Excellent benefits

Here at Northern Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team and right now we are looking to recruit for a casual Receptionist to join the centre.

Bangor Aurora Aquatic and Leisure Complex is a £38 m leisure facility which includes the development of Northern Ireland’s first FINA standard 50 metre swimming pool and a £15 m investment from the Department of Culture, Arts and Leisure (DCAL) administered by Sport Northern Ireland. The complex offers an excellent choice of sporting and leisure facilities. Employee benefits include career progression and reduced membership of the sporting and leisure facilities.

Responsibilities

• Be the first point of contact for customers as the Receptionist; provide concise customer information and service regarding the facility and its offerings.
• Handle high levels of customer interaction face to face, via email, and by telephone.
• Assist other staff members as required.

About you / Qualifications

• Passionate and enthusiastic individual who prides themselves on giving the best service to visitors.
• Experience dealing face to face with customers in a busy environment; sales experience is desirable.
• Good communication and customer care skills; able to work under pressure with calmness and maturity.
• Ability to handle cash, maintain customer records, and use IT systems with a confident telephone manner.
• Customer service qualifications are desirable.

Why Serco / What we offer

• Safe, fun, and professional working environment with excellent development opportunities.
• Opportunities for internal progression and career evolution within the Leisure business.
• Dedicated to providing the best possible service and welcoming staff who share this commitment.